Job DescriptionSUMMARY The
Senior Property Manager, Landlord Engagement is responsible for overseeing the operational and tenant/landlord relationship management as per the operating parameters and standards of the Infrastructure Ontario (IO) contract and BGIS. This role acts as a key liaison between ownership, landlords, tenants, vendors, and IO/internal stakeholders to resolve complex landlord matters, enforce lease obligations, manage disputes, and ensure properties operate efficiently and in compliance with lease agreements while maintaining and enhancing the relationship with landlords.
KEY DUTIES & RESPONSIBILITIES People LeadershipDemonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:
- Full involvement with recruiting talent.
- Provides mentoring, coaching and guidance to all team members.
- Objectively recommends compensation adjustments.
- Manages all aspects of performance.
Property Management - Liaises with the tenants on day-to-day property management issues.
- Supervises employees, including directing activities, establishing goals and objectives, performance evaluation and communicating vision for operations and maintenance.
- Monitors service level request escalations from tenants, PD's and IO Operations and ensures that they are within the scope of the leases.
- Act as the primary point of contact for landlords regarding operational, financial, and lease-related escalations.
- Interpret and enforce commercial lease agreements, including rent obligations, operating costs, CAM reconciliations, maintenance responsibilities, and landlord/tenant covenants.
- Resolve landlord disputes related to repairs, maintenance obligations, common area issues, access rights, and lease compliance.
- Negotiate resolutions for landlord service deficiencies, escalations, and operational concerns.
- Build strong relationships with tenants, landlords, vendors, and internal business units.
- Address tenant escalations involving landlord service levels or property conditions.
- Performs other duties, as required.
KNOWLEDGE & SKILLS - Community college diploma or equivalent training.
- Minimum 5-10 years property management experience.
- Extensive relationship management with clients, tenants, landlords and colleagues.
- Excellent interpersonal and communication skills both oral and written.
- Self-motivated with the ability to work independently.
- Demonstrated flexibility, organizational and leadership qualities including strong teamwork, coaching and mentoring.
- Demonstrated ability to work independently in a multi-task high pressure work environment.
- Professional with a positive attitude and mature, diplomatic demeanor.
- Demonstrated analytical, conceptual thinking and problem-solving skills.
- Strong relationship management skills and customer service orientation.
- Excellent negotiating, analytical and problem resolution skills.
- Excellent project management abilities.
- Strong working knowledge of MS Office.
Licenses and/or Professional Accreditation - CPM through Institute of Real Estate Management.
This is a regular, full-time position with a salary range of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate's competencies, including but not limited to experience, education and performance related to this role.
About UsWe value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
About the TeamBGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
