Job Title: Senior Property Manager
Location: Euclid, OH
Job Type: Full Time, On-site
Compensation and Benefits
- Base Salary: $9K0-100K commensurate with experience
- Health Insurance available after 60 Days of employment
- PTO and Holiday Pay
- Performance-Based Quarterly Bonuses and Double Leasing Commissions
Overview:
We are seeking a driven and experienced Senior Property Manager to take the lead in stabilizing and revitalizing a distressed residential community. This is a hands-on leadership position responsible for the day-to-day operations of the property, with a key focus on leasing, collections, maintenance coordination, staff management, and financial performance. Reporting directly to the Regional Manager, this individual will play a critical role in bringing the property back to full occupancy, operational efficiency, and resident satisfaction.
The ideal candidate is not just experienced, but also visionary and proactive, with a demonstrated track record of successfully turning around challenged properties, leading teams, and creating sustainable systems.
Key Responsibilities:
Property Operations & Leadership
- Oversee all daily property operations, ensuring compliance with company policies, fair housing laws, and local regulations
- Conduct regular property inspections and coordinate timely maintenance, repairs, and preventive care
- Manage maintenance service requests, prioritizing urgent items and coordinating with vendors and in-house staff
- Monitor and enforce lease terms, community rules, and safety policies
- Handle resident complaints and service issues with discretion, professionalism, and prompt follow-through
- Supervise all on-site team members including leasing, maintenance, porters, and contractors; handle scheduling, performance evaluations, and coaching
Leasing & Marketing
- Maintain high occupancy rates through strategic leasing and marketing efforts
- Oversee and execute property marketing campaigns across multiple platforms (RentCafe, ILS, social media, signage, outreach, etc.)
- Set and meet leasing goals; review traffic reports and conversion metrics regularly
- Ensure vacant units are market-ready and that tours, follow-ups, and move-ins are seamless and professional
- Build strong rapport with prospective and current residents to enhance satisfaction and retention
Financial Management & Reporting
- Prepare, review, and manage operating budgets in coordination with the Regional Manager
- Collect rent, process payments, and oversee delinquency tracking, notices, and evictions in accordance with legal guidelines
- Maintain and monitor property financials including accounts payable/receivable, purchase orders, and vendor contracts
- Prepare and submit monthly, quarterly, and annual reports summarizing key metrics, resident feedback, occupancy trends, and property needs
- Analyze operational data to make data-driven decisions that improve performance and reduce expenses
Administrative & Compliance
- Maintain accurate and organized resident files, contracts, inspections, incident reports, and vendor documents
- Ensure all company policies, federal/state/local housing laws, and safety protocols are consistently upheld
- Train and onboard new team members, including ongoing coaching and performance development
- Oversee and enforce timely completion of all required administrative duties, such as rent roll updates, delinquency logs, vendor W-9s, and inspection records
- Create and maintain a resident retention plan including events, communication programs, and reputation management
Requirements & Qualifications:
- 4+ years of experience in property management, preferably in multifamily residential or distressed property settings
- Proven success in stabilizing and improving underperforming properties
- Strong leadership experience, including team hiring, supervision, and performance management
- Experience using Yardi Voyager, RentCafe, or similar property management software
- Solid understanding of Fair Housing laws, leasing best practices, and local housing regulations
- Ability to manage multiple priorities and deadlines in a fast-paced, high-stress environment
- High level of professionalism, communication, and problem-solving skills
- Must be organized, detail-oriented, and capable of independent decision-making
- Capable of walking the property regularly, climbing stairs, and lifting up to 25-50 lbs as needed
- Valid driver's license and reliable transportation required
