The RoleThe Client Engagement Services (CES) Senior Infrastructure Project Manager is responsible for leading the successful delivery of complex enterprise infrastructure and technology transformation projects for our clients. This role requires an experienced project leader with a proven background managing large-scale deployments involving enterprise networking, data center technologies, firewalls, cybersecurity solutions, unified communications, wireless infrastructure, and related technologies.
The ideal candidate understands both project management excellence and enterprise infrastructure environments, allowing them to effectively lead technical teams, communicate with executive stakeholders, proactively manage risk, and consistently deliver exceptional customer outcomes.
Experience leading cloud infrastructure initiatives involving Microsoft Azure, AWS, or hybrid cloud environments is highly desirable.
Responsibilities Include:Lead complex enterprise infrastructure projects including:
- Coordinate all project activities with business owners/stakeholders and other support, technical infrastructure, and application teams
- Partner closely with engineering architects and technical leads to understand project scope, technical dependencies, implementation risks, and deployment strategies.
- Manage projects involving multiple technical disciplines including networking, security, collaboration, cloud, and infrastructure engineering teams.
- Drive technical planning sessions, implementation readiness reviews, cutover planning, risk assessments, and post-implementation reviews.
- Identify infrastructure risks early and develop mitigation strategies before they impact customer deployments.
- Successfully manage projects involving multiple vendors including OEMs, carriers, cloud providers, and third-party implementation partners.
- Track and maintain an accurate and continually updated view of the activities and deliverables to ensure projects are delivered on time, within budget, and meets or exceeds customer satisfaction goals.
- Assure that the expected service levels are met and that all Statement of Work deliverables meet quality standards.
- Perform day-to-day management of all phases of the project including, project requirements, design, development, test, and deployment of each project
- Manage resource planning and assignments by partnering with internal staff to determine the project approach, staffing, responsibilities, and schedules according to the project timeline
- Define team member roles and expectations and ensures effective communication between all parties involved in the project
- Maintain project budgets by reviewing and completing weekly timesheet and expense approvals for project teams
- Monitors cost to provide accounting support for project time, materials, and services. This may include monitoring carriers and equipment suppliers to ensure that hardware and circuits are tracked and billed correctly
- Oversees change management on the overall project scope, according to a predefined change process, to meet project goals
- Develops a partner relationship with the client for the long-term benefit of the client and Presidio
- Remain up-to-date on relevant solutions, products, and services by attending internal PM training/meetings, achieving developmental plan goals, and obtaining or maintaining PM certifications
- Actively participates in the development of Program and Project Management practices by participating in internal change initiatives
Required Skills and Professional Experience:Infrastructure Experience- Minimum 8-10 years of experience managing complex enterprise IT infrastructure projects.
- Demonstrated experience successfully delivering projects involving several of the following technologies:
- Enterprise Routing & Switching
- Campus & Core Networking
- Data Center Infrastructure
- Firewalls
- Network Security
- Secure Access
- Wireless Infrastructure
- SD-WAN
- Network Modernization
- Unified Communications
- VoIP
- Microsoft Teams Voice
- Cisco Collaboration
- Infrastructure Refresh Projects
- Enterprise Technology Migrations
- Proficient in Microsoft Project or equivalent project management tool
- ITIL certification (preferred)
- Ability to travel up to 25%
Preferred Skills and Professional Experience:- Experience leading projects involving one or more of:
- Microsoft Azure
- Amazon Web Services (AWS)
- Hybrid Cloud
- Cloud Networking
- Cloud Security
- Virtualization
- Disaster Recovery
- Backup Solutions
Project Leadership- Experience simultaneously managing multiple enterprise infrastructure projects ranging from $100K to multi-million-dollar engagements.
- Proven ability to lead cross-functional engineering teams across networking, security, cloud, collaboration, and data center practices.
- Experience managing executive-level customer communications.
- Ability to translate highly technical concepts into business language for executive stakeholders.
- Exceptional risk management and issue resolution skills.
- Strong understanding of infrastructure deployment methodologies, implementation sequencing, maintenance windows, and production cutovers
Customer Success- Demonstrated history of delivering projects on time, within budget, and with high customer satisfaction.
- Strong consultative approach to customer engagement.
- Experience identifying project risks before they become customer issues.
- Ability to balance customer expectations with delivery excellence.
CertificationsRequired:
Preferred:
- ITIL Foundation
- Cisco CCNA or equivalent infrastructure knowledge
- Microsoft Azure Fundamentals
- AWS Cloud Practitioner
- Agile/Scrum certification
