Location

This is a hybrid role based in Atlanta,Chicago,Dallas,Miami.

About the job you're considering

Project Managers are responsible for overseeing the project/engagement/contract/activity on a daily basis and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources. They are responsible for risk and issue management, project/engagement communication and stakeholder management. Project managers perform the activities of planning, organising, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way.

Your role

Responsible for ensuring that client needs are satisfied through the formulation, development, implementation and delivery of application solutions in response to client requirements, expressed in approved service requests. PM are responsible for the overall projectorengagement plan, budget, structure, schedule and staffing requirements for the delivery organization. PM ensure that the project meets its deliverables in an agreed schedule, according to the scope, within stipulated budget, and to quality standards.

Your skills & experience

The CX Program Manager has both technical and functional competencies to understand then execute digital CX change strategies, delivering planned outcomes, and course-correcting along the way.
• Create unique and innovative structures and ideas for broad-based industries to improve and create a cutting-edge technological framework
• Deliver multi-threaded business strategy, transformative change, or operations improvement/turnaround initiatives
• Establish and drive program-level communications, stakeholder engagement, governance and reporting cadence
• Maintain budgets, oversee staffing, and provide oversight of contracted services
• Drive the program management process to deliver project scope on time and within budget with responsibilities that include directing work efforts, reviewing integrated project plans, escalating and communicating resource needs, supervising quality reviews and managing issue resolution.
• Ensure the integration of projects by adjusting the scope, timing and budgets based on business needs in collaboration with Project Managers to define the overall program plan.
• Track key program milestones and recommend adjustments to Project Managers to meet commitments and ensure high-quality deliverables.
• Identify and prioritize opportunities to achieve enterprise goals or enhance program strategies by partnering with senior leadership and other key stakeholders.
• Model and support Program and Project management standards to continuously improve engagement quality by serving as a subject matter expert (SME) and mentor to the Project Managers or leads.
• Collaborate, facilitate, and present strategic guidance influence, and roadmaps for C-level and Executive clients around Digital CX strategies
• Build and manage internal and external relationships at all levels within an organization
• Meet all service level agreements, KPIs, and all administrative duties in a collaborative environment
• Develop and deliver formal presentations to senior clients in both delivery and sales situations
• Ensure optimal collaboration and an integrated delivery approach between onshore and offshore teams
• Engage with DCX leadership and account teams to expand existing or similar transformation opportunities

The base compensation range for this role in the posted location is: $82,082 - $193,440.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility