About the role

As a Senior Project Manager in the Professional Services Excellence team, you turn our most important priorities into well-structured, well-run initiatives that improve how PS works, collaborates, and delivers. You bring clarity, ownership, and strong execution discipline to complex problems, helping PS move from intention to reality and making sure improvements land across regions and teams.

This is an execution and strategy role, not a coordination one. You shape direction as much as you drive it: pressure-testing which initiatives matter, framing the problem, and then owning delivery end to end. You connect strategy to action by creating structure where it is missing, driving alignment across stakeholders, and ensuring new ways of working are adopted, not just launched. This is also a founding role on a new team, so you will help shape how the function operates and where it focuses first, not step into a fixed playbook.

Your scope is global. You will work on efforts expected to impact the global team, collaborating with leaders and team members across regions and influencing stakeholders across time zones. Your impact will show up in strong execution on our strategic priorities, clearer processes that reduce friction, and more time for PS teams to focus on delivering value to customers.

What you'll do

Drive execution and deliver meaningful change

• Translate PS priorities into clear, structured plans with timelines, milestones, dependencies, ownership, and measurable outcomes.
• Lead end-to-end delivery of PS-wide and cross-domain initiatives, keeping them moving and making sure they land in operations.
• Bring strong change management discipline so new processes, workflows, and tools are adopted across teams and achieve their intended results.
• Remove blockers, create alignment, and make sure stakeholders know what is needed from them at every stage.

Shape priorities and provide leverage to PS leadership

• Pressure-test priorities with leadership: assess where the biggest gaps, risks, and opportunities sit, and bring a clear point of view on where to focus.
• Turn strategy and broad goals into actionable plans, helping leadership move from intent to execution.
• Surface risks, trade-offs, and progress clearly, enabling better and faster decisions.
• Coordinate work across regions and domains so PS operates as one team rather than isolated verticals.

Improve how PS operates

• Identify inefficiencies or gaps in how we work, and design improvements that raise consistency, scalability, and delivery quality.
• Partner with analytics partners to define metrics, measure impact, and validate that initiatives drive real results.
• Drive adoption and follow-through on improvements that reduce friction and give PS teams more time for customer impact.
• Partner with tooling owners so our tools match how we work and change lands cleanly across PS.

Who you are

• You bring senior-level judgment, maturity, and presence, whether you are a strong L2 stepping up in scope or already operating at Senior level.
• You excel at driving clarity in ambiguous environments, connecting the dots, and turning broad goals into structured, actionable plans.
• You communicate with precision and adapt your message to different audiences, so stakeholders understand context, expectations, and next steps.
• You are a strong connector who builds trust and alignment across teams, even when working remotely or across time zones.
• You influence without authority by framing problems clearly, navigating trade-offs, and creating shared ownership for outcomes.
• You have a strong sense of ownership and reliability. You follow through, push for results, and make sure important work lands against ambitious timelines.
• You are organized and disciplined, comfortable running multiple initiatives at once without losing quality or momentum.
• You enjoy working with a wide range of stakeholders and lifting teams through better processes, clearer workflows, and structured execution.

About the PS Excellence team

Purpose & mission

As Professional Services scales, the way we work needs to scale with us. Scaling brings more complexity, more teams, more stakeholders, and a higher bar for quality and consistency. Without the right structures in place, we end up reacting to change instead of shaping it, fixing the same problems repeatedly, and spending too much time on low leverage work instead of what we do best: delivering industry leading customer experiences at scale.

The PS Excellence team exists to solve these challenges at the root and build the capabilities PS needs to be successful at scale. Our mission is to build the systems, insights and capabilities that allow PS to deliver consistently, efficiently, and with confidence, as we grow. Results from a recent PS survey shows that 70% of the team spends fewer than 40% of their time on projects with customers. If we get this right, we expect to materially increase the time our teams can focus on high value customer interactions.

The PS Excellence team is fully part of Professional Services, sitting close to the team members delivering with customers every day. This ensures that the team is close to the every day interactions of our team, and able to understand and respond to customer and team delivery

The annual base salary range for this role is $145,000 - $195,000; to learn more about our compensation philosophy, please click here.

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.

San Francisco

This role is based out of our [CITY NAME] office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.