Job Title: Sr. Program ManagerLocation: Newark, CADepartment: Program ManagementReports to: Vice President of Program Management Job Overview:Senior Program Manager provides enterprise-level support for Unigen products and services to designated customers, ensuring quality service, operational performance and effective coordination and communication with the customer.
Primary Job Responsibilities:- Voice of the Customer (VoC)
- Main point of contact & communication for business relationships and escalation
- Delivering Reports per the contractual agreement
- Facilitate meeting with customers and CFT or Unigen Leadership
- Responsible for managing all aspects of account program management, which operates in a (CFT) matrix management capacity with the following functional areas: production, planning, materials management, quality, engineering, and new business development.
- Responsible for monitoring and analyzing cost, revenue and profitability performance of programs, providing revenue forecasts and ensuring products are completed on time and within budget; provide pricing rationale and recommendations supporting quotations and proposals for new business opportunities.
- Responsible for ensuring that program operational metrics are in place and are effectively managed. Monitor key operational performance metrics such as on-time delivery, quality, responsiveness, price for value, and use of technology. Review company performance to standards on a regular basis reacting to metrics by identifying root cause and solutions.
- Responsible for submitting claims recovery to customers such as:
- Purchase Price Variance (PPV)
- Tariff
- Freight
- Overtime (OT)
- Engineering Changes Impacts
- Rework
- Others
- Responsible for ensuring customer projects meet the customer's expectations and are delivered on time. Provide timely responses to customer requests, offering clear answers and commitments.
- Ensure accurate interpretation and execution of contractual requirements to the CFT.
- Conduct effective kick-offs and Manufacturing Readiness Reviews to ensure seamless project execution.
- Maintain and nurture the customer relationship with an advocacy attitude and dedication to excellence.
- Facilitate and support Quarterly Business Reviews, driving closure on subsequent actions.
- Coordinate customer site visits as required.
- Mentors and supports new Program Managers.
Key Tools and Technology:- Document and presentation software: Microsoft Word, Excel, Power Point, Adobe Acrobat
- Document control software: PLM Agile
- Enterprise Resource Planning software: Oracle R12 and ASCP
- Data mining, analysis, and reporting software: Portus
Qualifications:- Preferred Bachelor's degree in relevant field or equivalent combination of education and experience.
- Minimum 7 years' experience as a Program Manager in a contract manufacturing environment.
- Strong analytical, financial and budgeting skills,
- Proficient in MS Office Suite: Word, Project, and PowerPoint.
- Advanced proficiency of Microsoft Excel is required.
- Solid understanding of Backlog and MRP/ERP systems.
- Working knowledge of Product Lifecyle Management (PLM) systems, preferably Agile.
