Supporting the Itron Customer Success organization, the Program Manager drives clarity, alignment, and delivery excellence across a portfolio of strategic and operational initiatives. This role blends lean PMO practices, pragmatic process design, and hands‑on program coordination to ensure teams deliver outcomes effectively without unnecessary overhead. Acting as a collaborative connector across teams, the Program Manager enables predictable execution, transparent communication, and continuous improvement aligned with a customer‑centric mindset in the Utilities & Energy technology space.
Duties & Responsibilities- Program Coordination: Lead cross‑functional programs with an accountable and collaborative approach, ensuring alignment on scope, timelines, risks, and dependencies to deliver customer-focused outcomes.
- Lean PMO Practices: Establish and maintain agile, lightweight governance frameworks (cadence, intake, reporting) that promote clarity while reducing friction and enabling innovative delivery practices.
- Process Management: Design, document, and continuously refine authentic and scalable processes that enhance consistency, efficiency, and customer value across teams.
- Portfolio Visibility: Maintain a consolidated, transparent view of all programs and projects, proactively surfacing risks, interdependencies, and capacity constraints to support informed decision-making.
- Stakeholder Communication: Deliver concise, actionable updates to leadership and stakeholders, emphasizing outcomes, accountability, and decisions needed to move initiatives forward.
- Risk & Issue Management: Identify and manage program-level risks with an agile and proactive approach, developing mitigation strategies that protect delivery timelines and customer commitments.
- Continuous Improvement & Resource Optimization: Allocate budget, talent, and tools effectively across competing priorities, partnering with teams to streamline workflows, eliminate bottlenecks, and improve delivery predictability.
- Tooling & Reporting: Develop simple, innovative dashboards, trackers, and templates that drive transparency and support data‑driven decisions.
- Team Enablement: Coach project managers and contributors to build capability in planning, communication, and process adoption, fostering a collaborative and high-performing environment.
- Change Management: Lead the operational and cultural change required to adopt new processes and realize program outcomes, ensuring alignment with organizational goals and customer impact.
Required Skills & Experience- 10+ years of program/project management experience in dynamic, multi‑project environments, ideally within technology or Utilities & Energy sectors
- Proven ability to operate with accountability while managing multiple concurrent initiatives with clarity, focus, and resilience
- Strong critical thinking and analytical skills to navigate complex challenges and make informed, data‑driven decisions
- Experience managing cross-project dependencies and coordinating interconnected timelines across teams
- Demonstrated conflict resolution skills, with the ability to influence outcomes and build alignment across diverse stakeholders without direct authority
- Excellent communication and facilitation skills, with the ability to engage both technical and non‑technical audiences in a collaborative and authentic manner
- Experience with process mapping, workflow design, and operational improvement initiatives
- Strong ability to simplify processes, reduce inefficiencies, and avoid unnecessary bureaucracy while maintaining governance standards
- Proficiency with collaboration and project tools (e.g., Jira, Smartsheet, Microsoft Teams)
- Experience building dashboards and using lean metrics to drive insights and performance improvements
- Current PMP certification or equivalent program management credential
Preferred Skills & Experience- Experience in PMO, business operations, or process improvement roles within a customer-centric technology organization
- Background in services, consulting, or SaaS environments supporting Utilities & Energy customers
- Experience working with global or distributed teams in a collaborative, agile environment
- Familiarity with agile, hybrid, or iterative delivery methodologies
- Demonstrated ability to influence without authority and build trusted partnerships across teams and leadership levels
- Six Sigma Green Belt or equivalent continuous improvement certification
- Track record of driving innovative program approaches that enhance scalability, efficiency, and customer outcomes
Benefits Info:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. The base salary is $125,000-203,000 annually. This position is eligible for our annual bonus program.
