Amazon

Senior Program Manager, Operations, Machine Learning University

Amazon$120K — $150K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of program or project management experience
  • Strong background in using data and metrics for improvement
  • Demonstrated ownership of program strategy and end-to-end delivery
  • Experience in corporate training, academic education, or operations
  • Proven track record in managing vendor relationships and large-scale events

Responsibilities

  • Design and implement scalable processes to support growth across global operations
  • Drive strategy for in-person events and ensure alignment with customer needs
  • Manage vendor relationships, including procurement for events and conferences
  • Develop event strategy and roadmap to enhance community engagement
  • Collaborate with partner education teams to craft cross-team educational initiatives
  • Oversee logistics for courses including scheduling, reservations, and customer feedback
  • Analyze operational defects and foster process improvements through collaboration and reporting

Benefits

  • Opportunity to lead high-impact educational programs in AI/ML
  • Engage with diverse teams to drive company-wide transformations
  • Work in a dynamic and innovative environment focused on continuous improvement
  • Develop skills in operational management and cross-functional coordination
  • Anticipate a role that evolves with the fast-paced advancements in AI technology
Full Job Description
Machine Learning University (MLU) is leading internal education in Generative AI, Agentic AI and Responsible AI accelerating Amazon-wide AI transformation. We are seeking a process-driven, customer-obsessed owner of our global physical and remote classroom operations to continue to scale MLU's training while deepening our engagement with technical employees across the company. This role will work closely with MLU's customers, product managers, instructors and engineering teams to ensure delivery of high-quality training and educational events that drive AI transformation at Amazon.

MLU's Senior Program Manager, Operations is someone who excels at inventing and simplifying, an experienced operator who balances business objectives with resource constraints. They value efficiency, build flexibly, and bring a balanced mix of quantitative reasoning, customer-driven decision-making, and event management expertise.

The ideal candidate thrives in ambiguity and takes a structured approach to managing complex, global programs - equally comfortable developing an event strategy from the ground up, overseeing logistics across multiple time zones, and diving deep into operational metrics to drive process improvement. They bring strong vendor management instincts, a natural ability to build trust across partner teams, and the operational rigor to keep cross-functional initiatives on track from planning through reporting.

Key job responsibilities

(Invent and Simplify) Design and implement scalable processes that accommodate business growth in volume, complexity, and global geographic dispersion.

(Deliver Results) Drive our in-person event strategy, providing operational expertise and cross-functional coordination to align team goals to customer needs.

(Ownership) Own and manage vendor relationships including procurement for global operations including internal events and conferences.

(Think Big) Develop the strategy and own the roadmap for MLU events and in-person training opportunities to increase community engagement.

(Earns Trust) Identify and work with partner education teams to deliver cross-team education initiatives designed to drive adoption of AI/ML services and technologies across Amazon.

(Insist on High Standards) Oversee logistics of course schedule, classroom reservations, class registration, attendance, and customer feedback mechanisms across multiple time zones.

(Dive Deep) Analyze operational defects and drive process improvement in cooperation with program, product and instruction teams. Contribute to weekly, monthly, and quarterly operational and project reporting to track progress, manage escalations, and continuously drive us towards our implementation goals.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- Experience in corporate training, academic education, or operations

- Experience managing vendor relationships and facilitating large-scale events

- Proven ability to design and scale operational processes across multiple geographies

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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