Amazon Global Engineering Services (GES) is seeking a strategic, results-driven, and customer-obsessed Senior Program Manager to lead and scale the ordering function for new build infrastructure and expansion/retrofit projects within our Global Engineering Materials and Sustainability (GEMS) Organization. This individual will define and drive the long-term vision for ordering operations, building scalable processes, leveraging AI and automation to gain efficiencies, and influencing cross-functional senior leadership to deliver outcomes across a portfolio of 450+ projects valued at $5B+.

This role requires a leader who thrives in high-ambiguity environments, can independently identify and solve systemic problems, and drives organizational-level improvements that raise the bar for the broader business. The ideal candidate will balance strategic thinking with hands-on execution, operating as both an architect of scalable systems and a trusted advisor to senior stakeholders.

This is an office-based role requiring regular presence at a corporate location, with up to 10% nationwide travel as needed. Candidates should either live near or be willing to relocate within a reasonable commuting distance of the office. Relocation assistance may be provided.

Key job responsibilities

Strategic Leadership & Scaling
• Define and own the multi-year roadmap for the ordering function, identifying opportunities to scale operations, reduce cycle times, and improve quality across the portfolio.
• Design and implement scalable frameworks, mechanisms, and standard operating procedures that enable the team to absorb significant growth without proportional headcount increases.
• Identify and drive adoption of AI, machine learning, and automation solutions to transform manual workflows into intelligent, self-service systems that deliver measurable efficiency gains.

Process Excellence & Innovation
• Lead end-to-end process re-engineering initiatives across the ordering lifecycle, establishing robust mechanisms that eliminate defects, reduce variance, and improve compliance with procurement standards.
• Develop and own KPIs and metrics frameworks that provide visibility into ordering health, catalog accuracy, purchase order issuance quality, and inventory receiving optimization.
• Conduct deep-dive analyses on systemic issues, identify root causes, and implement solutions that have broad organizational impact beyond the immediate team.

Cross-Functional Influence & Stakeholder Management
• Influence senior leadership across multiple organizations (Finance, Launch, GPO, etc.) to align on standards, secure resources, and drive adoption of ordering best practices.
• Own executive-level communication including Monthly Business Reviews, presenting strategic insights, risk assessments, and recommendations that shape investment decisions.
• Partner with technical teams to define requirements for system enhancements, tool development, and integration opportunities that improve the end-to-end procurement ecosystem.

People Development & Peer Coaching
• Actively coach and develop peers and junior team members through 1:1s, skill-building sessions, and real-time feedback, raising the performance bar across the team.
• Serve as a force multiplier by identifying growth opportunities for others, and creating structured mentorship pathways that accelerate career development.
• Foster a culture of psychological safety and continuous learning where team members lean on each other's strengths, share knowledge openly, and hold each other accountable to high standards.

Operational Excellence & Team Enablement
• Establish and maintain service level agreements (SLAs) with internal customers, implementing proactive monitoring and escalation mechanisms that ensure consistent delivery.
• Create comprehensive training programs and knowledge management systems that enable rapid onboarding and reduce single-threaded dependencies.
• Drive a continuous improvement culture by establishing feedback loops, retrospectives, and mechanisms that capture learnings and propagate best practices across the organization.

A day in the life

About the team

The NA Supply Chain team empowers Startup Project Managers by delivering ordering excellence with agility, accuracy, and quality. We ensure timely inventory flow, seamless supplier payment execution, and rapid issue resolution through standardized processes that adapt to customer needs with speed and flexibility. Our commitment to attention to detail and exceptional service enables projects to launch on schedule and within budget, building trust and lasting value for our customers.

Benefits Summary:

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 3+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

- Knowledge of general AI tools

- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually