Suffolk Construction Co Inc

Senior Program Manager, Operational Excellence

Suffolk Construction Co Inc$100K — $130K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, STEM, Construction Management, or a related field; MBA preferred.
  • 8+ years in management consulting, program management, or operations improvement.
  • Proven experience leading cross-functional initiatives from strategy to implementation.
  • Strong analytical skills to simplify complex problems and drive clarity.
  • Excellent communication skills for engaging with stakeholders at all levels.
  • Proficient in influencing and building relationships across multiple stakeholders.
  • Experience with data and technology teams for operational enablement.

Responsibilities

  • Lead the development of strategic initiatives from conceptualization to execution.
  • Partner with leadership to define, scope, and prioritize major programs.
  • Manage complex, cross-functional programs ensuring timely execution and quality delivery.
  • Utilize data-driven insights to inform operational strategies and decisions.
  • Engage stakeholders to ensure alignment and governance across regional and functional teams.
  • Develop and execute change management and implementation strategies with a focus on adoption.
  • Monitor outcomes and refine processes to support continuous improvement initiatives.

Benefits

  • Comprehensive benefits package including health and wellness programs.
  • Opportunities for professional development and career advancement.
  • Supportive work environment encouraging collaboration and innovation.
  • Access to modern program management and reporting tools.
Full Job Description
Overview

Responsibilities

  • Program Development & Problem Framing
    • Lead the development of Suffolk’s most critical initiatives and long-term operational solutions, shaping them from early conceptualization through defined objectives, workplans, and success metrics. You will clarify problem statements, build hypotheses, structure analytical approaches, and uncover root causes using both qualitative and quantitative methods. In this work, you will identify value-creation opportunities across Suffolk’s operations and translate them into clear, actionable programs that drive meaningful performance outcomes.
  • Program Definition, Structuring, & Prioritization
    • Partner closely with Ops Ex leadership to define, scope, and prioritize major strategic programs within the broader portfolio. You will translate operational challenges into structured program roadmaps with measurable, scalable solutions. A critical part of thiswork includes ensuring alignment across interconnected Ops Ex effortsparticularly between Mission Control, Change Management, and Process Excellenceas new initiatives are shaped and resourced.
  • Program Management & Cross-Functional Delivery
    • Lead day-to-day execution of complex, cross-functional programs by building project plans, managing dependencies, tracking risks, and facilitating effective decision-making. You will play a central coordination role across all Ops Ex teamsincluding Operations Performance Management, Operations Analytics, and Construction Technologyas well as regional operations leaders to maintain alignment and drive progress. This role requires balancing strategic thinking with hands-on execution to ensure initiatives are delivered on time and at a high standard of quality.
  • Data-Driven Insights & Operational Analysis
    • Partner with Data and IT teams to ensure analysis meaningfully informs strategy and decision-making. You will define the key questions to be answered, scope the analytical approach, and provide the direction and business context needed to guide technical teams work. With a strong understanding of field operations, you will interpret insights, refine problem statements, uncover root causes, and identify the operational levers that matter most. Your leadership will ensure that data-driven insights translate into clear recommendations, targeted solutions, and measurable improvements in performance.
  • Stakeholder Engagement, Governance, & Alignment
    • Drive stakeholder engagement and alignment across regional teams, functional leaders, and executive management to ensure buy-in, clarity, and adoption. You will support governance structures through organized meeting cadences, high-quality steering committee materials, and clear communication. In doing so, you will serve as a strategic thought partner to leaders at all levels, helping to shape decisions and guide operational direction across the enterprise.
  • Implementation, Adoption, & Change Enablement
    • Develop and execute implementation and adoption plans in partnership with the Change Management capability, including communications, enablement, and training strategies. You will engage deeply with jobsites to understand operational realities, validate assumptions, and pilot solutions to ensure initiatives are practical and field-informed. This includes defining success metrics, monitoring outcomes, and capturing lessons learned to strengthen the Operations Playbook and support enterprise-wide scaling.
Qualifications
  • Bachelor degree in business, STEM, Construction Management, or a related field required; MBA or advanced degree preferred.
  • 8+ years of experience in management consulting, strategy execution, program management, or operations improvement.
  • Demonstrated ability to lead complex, cross-functional initiatives from strategy through implementation.
  • Strong analytical and structured problem-solving skills, with the ability to break down ambiguity and drive clarity.
  • Excellent communication skills, capable of engaging executive management, operational leaders, and field teams.
  • Ability to influence, build relationships, and manage multiple stakeholders.
  • Willingness to dive into operational details while maintaining a strategic view.
  • Experience working with data, analytics, or technology teams on operational enablement.
  • Proficiency with program management tools (Asana, Smartsheet, etc.) and dashboarding/reporting platforms preferred.
Working Conditions

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking.

Compensation Information

Where required by law, pay ranges can be found in Suffolk's job postings. Base Salary for this position is just one component of Suffolks total rewards package for employees. Actual salaries may be based on several factors including, but not limited to, a candidates skill set, experience, education and other qualifications. Suffolk offers a comprehensive benefits package as part of its overall total rewards strategy. Salary ranges are reviewed regularly to reflect market trends.

About Suffolk Construction Co Inc

Suffolk Construction is a privately held construction company founded in 1982 and headquartered in Boston, Massachusetts. The company provides preconstruction, construction management, design-build, and general contracting services to clients in the healthcare, education, science and technology, commercial, and government sectors. Suffolk Construction has completed projects in 35 states and has offices in Florida, New York, Texas, and California. The company is known for its innovative use of technology in construction, including virtual reality and 3D printing.
Learn more about Suffolk Construction Co Inc
Size
5,000 employees
Industry
Founded
1982

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