DMI, LLC is seeking a Senior Program Manager to lead the delivery of large‑scale network operations and infrastructure services across a complex, multi‑stakeholder enterprise environment. This role is responsible for program governance, operational performance, and cross‑functional coordination supporting network, systems, and security services.
The ideal candidate combines strong program management discipline with a solid understanding of network operations, service delivery, and infrastructure environments.
Duties and Responsibilities:
- Program Leadership & Governance
- Serve as the primary point of contact for program performance, delivery, and stakeholder coordination
- Establish and maintain program governance, reporting cadence, and escalation processes
- Lead status reporting, executive briefings, and performance reviews
- Manage program risks, issues, and dependencies through structured RAID management
- Service Delivery Oversight
- Oversee delivery of network operations, infrastructure, and security services in a 247 environment
- Ensure adherence to service level agreements (SLAs) and operational targets
- Coordinate across teams responsible for:
- Network Operations Center (NOC)
- Network engineering and provisioning
- Infrastructure and systems support
- Security operations
- Planning & Capacity Management
- Lead capacity planning and resource alignment across operational and project demands
- Balance steady‑state operations with engineering and modernization initiatives
- Coordinate prioritization of work requests, changes, and projects
- Cross‑Functional Coordination
- Serve as the integration point across technical teams, vendors, and business stakeholders
- Facilitate collaboration across multiple workstreams to ensure aligned execution
- Support change management and release coordination activities
- Continuous Improvement
- Drive improvements in operational efficiency, service quality, and reporting transparency
- Support the adoption of best practices aligned to ITIL or similar frameworks
- Identify opportunities for automation, performance optimization, and service enhancements
Qualifications
Education and Years of Experience:
- Bachelors degree in Information Technology, Engineering, Business, or related field
- PMP certification
- 10+ years of experience in program or project management
- Prior experience managing network infrastructure or IT operations programs
- Demonstrated experience in:
- Large, multi-team delivery environments
- Managing SLAs and operational performance
- Stakeholder and executive communications
- Strong knowledge of:
- Network operations and infrastructure concepts (WAN/LAN, routing, switching, etc.)
- IT service management frameworks (ITIL preferred)
Required Skills & Certifications:
- Experience supporting highly regulated or public sector environments
- Familiarity with:
- Service management platforms (e.g., ServiceNow or similar)
- Network monitoring and operations tools
- Experience managing distributed or geographically dispersed teams
Additional Requirement (Key Attributes):
- Strong leadership and decision‑making ability
- Excellent communication and stakeholder management skills
- Ability to operate in high‑availability, mission‑critical environments
- Structured, disciplined approach to execution and governance
Background Requirements: Successful completion of a Fingerprint background investigation.
Citizenship Status Required: H 1B
Physical Requirements: None requiredfor this position.
Location: Hybrid that requires on-site work in Maryland I-95 corridor at times
