DescriptionReady to lead a multi-year technology transformation and shape the future of enterprise operations?
Join Our TeamThe TELUS Managed Services Transformation (MST) Program Management Office (PMO) team designs, builds, and deploys our next-generation Enterprise Product Business (EPB) Managed Services platform-modernizing how TELUS delivers Day-2 operations and directly impacting our competitive position in the enterprise managed services market.
You'll be part of a PMO that values transparency, psychological safety, and structured problem-solving. The Director supports autonomy within clear governance guardrails-giving you the support and clarity to drive decisions confidently.
The Impact You'll MakeAs Senior Program Manager, you'll lead the PMO in close partnership with delivery leads, architecture, and vendor partners. You'll orchestrate a multi-track program delivering Service Design, End-to-End Architecture, Product-Service-Resource modeling, and AIOps capabilities across 7+ delivery tracks. Your mission: guide the program through a strict 4-release gated delivery schedule, ensuring full operational readiness for First Customer Live in May 2027.
What You'll DoPMO Leadership & Governance- Facilitate daily stand-ups, weekly status alignment, and cross-track planning across global teams (Canada, Germany, India, Netherlands)
- Lead formal gate reviews (R1-R4), enforce entry/exit criteria, and manage architecture/data ratifications via Architecture and Design Review Boards
Risk & Dependency Management- Build and maintain the RAID register as single source of truth; actively prevent schedule latency on critical path items
- Escalate business risks (timeline, scope, partnership health) early; partner with leadership on risk response strategies
- Technical & Organizational Coordination
- Coordinate critical path between platform setup, configuration data modeling, IT Service Management practices, and customer onboarding automation
- Ensure AIOps integration alignment across IBM Cloud Pak for AIOps, SevOne, and Concert Workflows
- Partner with Organizational Change Management to design readiness plans and drive adoption momentum across teams
Strategic Influence- Translate technical decisions and trade-offs into strategic recommendations for Director and VP stakeholders
- Develop executive-level status updates, KPI dashboards, and milestone communications
QualificationsWhat You BringMust-Haves- 7-10 years leading enterprise-scale IT/telecom transformation programs in structured, gated delivery environments; proven vendor/SI partnership management
- Mastery of gated delivery methodologies (stage-gate, SAFe, or equivalent) with hands-on experience managing release gates and dependencies
- Deep experience building and maintaining RAID registers; active critical path tracking in multi-team, complex environments
- Strong ability to communicate complex technical programs to steering committees; skilled in dashboards and business translation
- PMP, Agile/Scrum, or equivalent certification (essential for governance credibility in our environment)
- Self-directed operator with bias for action; proven ability to keep cross-functional teams unblocked and aligned
Nice-to-Haves- Prior exposure to ServiceNow, IBM Cloud products, or AIOps platforms
- IT Service Management (ITIL) background or telecom transformation experience
- Experience integrating organizational change management (OCM) in large-scale transformations
- Track record with C-suite steering committees and high-visibility programs
Ready to Make an Impact?If you're a structured, strategic thinker who thrives in complex transformation environments, we want to hear from you. This is a high-visibility role where your program management discipline directly shapes TELUS' competitive future and positions you for senior leadership.
Salary Range: $86,000-$136,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more ...
Job Type: This is for a current vacancy
