Amazon

Senior Program Manager; Global Strategic Account Services , Amazon Seller Account Services

Amazon$121K — $163K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of program or project management experience
  • Experience working with global cross-functional teams
  • Proficient in using data and metrics to assess impact and identify improvements
  • Demonstrated ownership of program strategy and end-to-end delivery
  • Bachelor's degree or equivalent

Responsibilities

  • Develop and manage the 'One SAS' global strategy for 2027
  • Track and analyze program variations across different geographies
  • Extract and prioritize successful international practices for US adaptation
  • Facilitate monthly Global Stakeholder Sync for cross-functional collaboration
  • Pilot globally successful programs in the US with domestic teams
  • Create a unified vision for multi-marketplace seller experiences
  • Identify and extend successful US programs to global partners
  • Establish program governance and reporting metrics for leadership visibility

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching
  • Paid time off and parental leave
  • Mental health support
  • Flexible spending accounts
  • Adoption and surrogacy reimbursement coverage
Full Job Description
Amazon Seller Account Services (SAS) is seeking a Program Manager to lead global partnership strategy across all countries that offer SAS programs. Today, SAS operates disparate seller programs across multiple geographies, each with distinct service models, eligibility criteria, and operational approaches. This role will serve as the connective tissue across global SAS offerings, synthesizing learnings from international program teams to improve the US SAS experience for sellers and CSMs, while scaling domestic impact with global partners.

The ideal candidate is a strategic operator who thrives in ambiguity, builds trust across diverse stakeholder groups, and can translate fragmented program landscapes into a cohesive global strategy. This person will own the "One SAS" global vision for 2027, drive cross-pollination of best practices, and identify high-impact opportunities to unify the seller experience for Amazon sellers operating across multiple marketplaces.

Key job responsibilities

- Build and own the "One SAS" global strategy for 2027, defining a unified vision for how SAS programs should evolve across geographies to deliver a consistent, high-quality seller experience worldwide.

- Map and track program differences across geographies, maintaining a living inventory of service models, eligibility frameworks, pricing structures, and operational approaches by country to identify gaps, redundancies, and scaling opportunities.

- Identify and prioritize cross-geography learnings, surfacing programs, tools, and practices that are working internationally and recommending where they can be adapted to improve the US SAS experience for sellers and CSMs.

- Lead the monthly Global Stakeholder Sync, facilitating cross-functional alignment across US, EU, China, Latam, and other SAS-operating countries to maintain connection, share progress, and drive collective decision-making.

- Pilot internationally-proven programs in the US, partnering with domestic SAS leadership to evaluate, adapt, and launch programs that have demonstrated success in other geographies, where applicable.

- Define the singular global SAS experience for multi-marketplace sellers, developing a vision and roadmap for how Amazon sellers operating across multiple countries should experience SAS as one unified program, rather than fragmented country-specific offerings.

- Scale domestic impact with global partners, identifying successful US programs and mechanisms that can be extended internationally, working with country teams to adapt and deploy.

- Drive program governance and reporting, establishing consistent metrics, cadences, and communication frameworks that enable leadership visibility into global SAS program health and progress.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience working with global cross-functional teams

- Experience using data and metrics to measure impact and determine improvements

- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership

- Bachelor's degree or equivalent

PREFERRED QUALIFICATIONS

- MBA, or Master's degree

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 121,200.00 - 163,900.00 USD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
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