HTC Global Services

Senior Program Manager - Business Operations & Cross-Functional Initiatives

HTC Global Services$100K — $130K *
Business Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of IT experience
  • Proven experience managing complex global programs
  • Strong project management skills
  • Ability to collaborate with cross-functional teams including HR, Marketing, Legal, Finance, and Sales

Responsibilities

  • Develop project plans and define project scope, goals, and deliverables
  • Lead cross-functional teams for problem-solving and improvement initiatives
  • Collaborate with executive leadership and finance to ensure program execution
  • Establish and monitor processes between internal teams and external vendors
  • Communicate project status updates and performance metrics to stakeholders
  • Ensure alignment with scope, timelines, budgets, and resource allocations
  • Provide analysis and reporting, presenting data effectively for reviews
  • Identify project risks and develop mitigation strategies
  • Maintain project schedules and documentation

Benefits

  • Hybrid work model offering flexibility
  • Opportunities for professional development and training
  • Collaborative environment with cross-functional exposure
  • Access to leadership engagement and strategic projects
Full Job Description
Job Title

Senior Program Manager - Business Operations & Cross-Functional Initiatives

Overview / Summary

We are seeking an experienced Senior Program Manager to plan, oversee, and drive complex programs and projects across multiple business functions. This role requires collaboration with cross-functional teams, executive leadership, and key stakeholders to ensure successful delivery of strategic initiatives within scope, timeline, and budget.

Key Responsibilities
  • Develop project plans and define project/program scope, goals, and deliverables aligned with organizational objectives.
  • Lead cross-functional teams to drive problem-solving and continuous improvement initiatives.
  • Collaborate with executive leadership, functional leaders, and finance teams to support program execution.
  • Establish and monitor efficient processes between internal teams and external vendors, as applicable.
  • Communicate project status updates and performance metrics to stakeholders across multiple organizations and teams.
  • Ensure project and program objectives, deliverables, and outcomes are completed within agreed scope, timelines, budgets, and resource allocations.
  • Provide accurate analysis and reporting, presenting data clearly for reviews and presentations.
  • Identify project risks and develop mitigation plans to support successful program delivery.
  • Serve as a subject matter expert within the assigned business domain.
  • Maintain and update project schedules, work tracking systems, and project documentation to support successful implementation of business-critical initiatives.

Required Qualifications
  • 10+ years of IT experience.
  • Experience managing complex global programs.
  • Strong project management expertise.
  • Ability to work effectively with cross-functional teams across business functions such as Human Resources, Marketing, Legal, Finance, and Sales.

#LI-Hybrid #LI-SK8

About HTC Global Services

HTC Global Services is a global provider of IT and Business Process Services and Solutions. Founded in 1990, HTC is headquartered in Troy, Michigan with delivery centers across multiple locations in North America, Europe, India, and Malaysia. HTC is an Inc. 500 Hall of Fame company and has been recognized by numerous industry and trade publications as a top provider of services. HTC has a strong client base of Global 2000 customers. HTC has a strong focus on healthcare, retail, financial services, and automotive verticals. HTC has a strong commitment to corporate social responsibility and has been recognized for its contributions to the community.
Learn more about HTC Global Services
Size
17,575 employees
Industry
Founded
1990
NASDAQ

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