Job DescriptionThe
Senior Program Manager will support the Health and Human Services Commission (HHSC) on the Performance Management & Analytics System (PMAS) project. This role serves as a critical liaison between IT leadership and project sponsors at the Deputy Executive Commissioner level, managing communications across technical and non-technical staff who are stewarding complex data integrations across HHS departments and agencies. The Senior Program Manager will lead hybrid Agile and Waterfall project teams to develop a data analytics program, including the use of AI to synthesize and report accurate data for official agency reporting and strategic decision-making. The ideal candidate possesses a broad and deep understanding of HHS programs and data domains, a strong history of BI/DW development projects, and exceptional communication abilities to bridge the gap between agency leaders and technologists in the emerging context of AI.
Responsibilities- Serve as the primary liaison between IT leadership and project sponsors at the Deputy Executive Commissioner level, managing communications across technical and non-technical stakeholders.
- Lead as technical program manager creating hybrid Agile sprint cycles, epics, and stories, as well as Waterfall project plans and all associated project artifacts.
- Manage scrum of scrum ceremonies to synchronize across Agile sprint teams while applying principles from the Scaled Agile Framework (SAFe).
- Develop and refine effective AI prompts and query strategies to retrieve and synthesize program strategies across complex data domains, and maintain a library of standardized prompts and query templates for common reporting needs.
- Ensure project teams properly extract, integrate, and analyze data from multiple complex internal and external sources to support HHS program needs.
- Collaborate with end-users, performance analysts, and IT leaders to create and validate data visualizations for program monitoring and official reporting.
- Provide subject matter expertise on validating AI output, with particular emphasis on identifying and mitigating hallucinations.
- Champion data literacy across the organization by planning and staffing AI training teams and promoting a data-driven culture.
- Explain complex project findings and data limitations in clear, non-technical language to agency leadership and program staff at all levels.
- Stay current on emerging AI and data analytics tools and techniques to continuously improve program competencies.
RequirementsMinimum Qualifications- 8 years of experience translating complex analytics project intakes and business requirements into clear, actionable plans for prioritization and implementation.
- 8 years of experience explaining complex data initiatives in simple, non-technical language to end-users and leaders at all levels.
- 8 years of experience in complex data programs in a senior project manager and/or data liaison role.
- 8 years of experience collaborating with end-users, performance analysts, and agency leaders to validate project and program reports and presentations for monitoring and official reporting.
- 8 years of demonstrated excellent communication, presentation, and interpersonal skills.
- 8 years of experience with presentation and design tools such as PowerPoint and Visio.
Preferred Qualifications- 5 years of experience leading as a senior project manager creating hybrid Agile sprint cycles, epics, and stories, as well as Waterfall project plans and all project artifacts.
- 5 years of experience with Business Intelligence and Data Warehouse development.
- 5 years of experience acting as the primary point of contact for program staff with data needs for federal, state, and internal reporting.
- 5 years of experience working in a health and human services or similarly regulated environment, with a strong understanding of program data and reporting requirements.
- 5 years of experience with data governance and data quality principles.
- 5 years of experience managing scrum of scrum ceremonies to synchronize across Agile sprint teams and applying principles from the Scaled Agile Framework (SAFe).
- 5 years of experience ensuring project teams properly extract, integrate, and analyze data from multiple complex internal and external sources.
- 5 years of experience collaborating with end-users and performance analysts or IT leaders to create and validate visualizations for program monitoring and official reporting.
- 3 years of experience leading a performance management and analytics initiative at a State of Texas agency.
- 2 years of experience championing data literacy by developing and conducting training sessions for non-technical staff.
- 2 years of experience training and mentoring staff with varying levels of data literacy.
- 2 years of experience with State and Federal monitoring and reporting compliance for a Major Information Resources Project (MIRP).
- 2 years of experience developing Advanced Planning Documents (APD) and Business Case Workbooks for a Major Information Resources Project (MIRP) with blended State GR and Federal Financial Participation (FFP) - All Funds.
- 1 year of experience applying responsible AI practices and compliance with agency standards.
Additional Requirements- Candidates must successfully complete a criminal background check as authorized by Texas law prior to placement.
- All work products produced under this engagement are considered works made for hire and are the property of HHSC.
- Interviews will be conducted in person.
- Candidates must already reside in Texas within a 50-mile radius of the work location. Out-of-state candidates who are planning to relocate will not be considered.
Work Location and ScheduleLocation: 4601 W. Guadalupe, Austin, Texas 78751
Schedule: Monday through Friday, 8:00 AM to 5:00 PM, excluding Texas state holidays. Evening, weekend, and holiday work may be required as requested and must be pre-approved by HHSC.
Work Arrangement: 100% on-site. No remote work.
