We are looking for a Product Quality Engineer to join our Systems Product Quality team as the system-level power debug domain expert for customer returns and field failures. This role will lead technical failure analysis for NVIDIA data center systems, compute trays, and compute modules, with special focus on customer-reported field issues involving power delivery, power sequencing, and intermittent power events.
Your hands-on debug capability, structured root-cause mindset, and ability to connect board-level signals with system-level behavior will be essential to driving customer-return investigations from symptom confirmation through technical root cause and corrective action closure. Own customer-return and field-failure power investigations from symptom confirmation through containment, root cause, corrective action, and quality learning closure.
What you'll be doing:- Lead system-level power failure analysis for customer returns and field failures across data center systems, compute trays, and compute modules.
- Confirm, reproduce, and isolate complex power failures such as no power, intermittent boot, unexpected shutdown, brown-out, rail droop, over-current protection, under-voltage protection, sequencing faults, hot-plug events, and margin-related failures.
- Analyze system power architecture from AC/DC input through PSU, PDU, hot-swap, eFuse, VR, regulator, current-sense, and board-level power rails to determine the true failure boundary.
- Use oscilloscopes, current probes, DMMs, BMC-reported voltage/current readings, system event logs, and Linux-based diagnostics to build fact-based debug conclusions.
- Correlate field return data, customer logs, firmware behavior, board schematics, PCB layout, BOM history, and telemetry trends to identify root cause and assess risk.
- Partner with hardware design, power design, firmware, customer quality, reliability, manufacturing, and supplier quality teams to resolve critical customer and field issues.
- Drive containment, failure analysis, corrective and preventive actions, and defect-prevention feedback with clear ownership and closure criteria.
- Create concise technical reports, quality updates, and executive-ready summaries that communicate failure mechanism, impact, risk, mitigation, and next steps.
What we need to see:- Bachelor's degree or equivalent experience in Electrical Engineering, Electronic Engineering, or a related field; Master's degree preferred.
- 5+ years of hands-on experience in hardware debug, customer return analysis, field failure analysis, or power electronics support for complex electronic systems.
- Strong understanding of system power delivery, DC-DC converters, multiphase VRs, regulators, power sequencing, current sharing, sense circuits, protection circuits, and high-current low-voltage rails.
- Proven ability to debug power issues at system, board, and component level by reading schematics, PCB layouts, power trees, design specifications, and test logs.
- Experience with Linux systems, Linux shell scripts, BMC/IPMI/Redfish-style logs or telemetry, and basic automation for data collection and debug efficiency.
- Strong analytical and problem-solving skills, including structured troubleshooting, design of experiments, root cause analysis, statistical process control, and quality data analysis.
- Ability to work across engineering, customer quality, supplier, and customer-facing teams while maintaining clear technical ownership and urgency.
- Excellent written and spoken English, strong documentation habits, and the ability to explain complex debug findings to both technical and non-technical audiences.
- High sense of responsibility, self-motivation, collaborative working style, and comfort driving ambiguous technical issues to closure.
Ways to stand out from the crowd:- Experience debugging high-power server or data center platforms in customer-return or field-failure analysis workflows.
- Hands-on familiarity with PSU/PDU behavior, rack-level power distribution, power capping, power transients, or data center deployment conditions observed in field returns.
- Experience with board-level power design, hardware verification, power integrity measurement, or design-for-debug improvements.
- Knowledge of quality and reliability concepts, 8D problem solving, customer failure reporting, RMA/FA workflow, and supplier corrective action processes.
- Ability to confirm, bound, and translate power-related field failures into corrective actions, debug playbooks, and prevention feedback for design, customer quality, and supplier teams.
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 116,000 USD - 184,000 USD for Level 3, and 148,000 USD - 235,750 USD for Level 4.
You will also be eligible for equity and benefits.
Applications for this job will be accepted at least until June 18, 2026.
This posting is for an existing vacancy.
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