Overview You'll work closely with program leadership, engineering, design, and business stakeholders to define features, prioritize work, and guide product decisions across a complex ecosystem. You will also partner with the sales and program leadership team on new business opportunities to help grow the account.
Key ResponsibilitiesProduct Vision & Strategic AlignmentWe're hiring a skilled Senior Product Ownerto support a large, multi-disciplinary program and account that spans several integrated workstreams, platforms, and stakeholder groups. In this role, you'll translate program-level strategy into actionable product direction, ensuring that teams are aligned, unblocked, and focused on delivering high-value outcomes.
- Partner with program leadership and stakeholders to define and maintain a clear product vision, roadmap, and product requirement documentation (PRDs).
- Continuously refine strategy based on user insights, business goals, technical input, and evolving program needs.
- Communicate product direction across teams in a way that fosters alignment and shared understanding.
Backlog Leadership- Own and prioritize the product backlog across multiple teams and functional areas.
- Write detailed user stories and acceptance criteria; ensure work is clearly defined and ready for development.
- Balance strategic initiatives, iteration goals, technical debt, support requests and cross-functional dependencies.
Cross-Functional Collaboration- Collaborate closely with engineering, design, research, and QA teams to guide feature delivery.
- Serve as the authoritative voice of the user and business within the development process.
- Facilitate agile ceremonies-backlog grooming, sprint planning, bug triaging, reviews, and retrospectives-when needed.
Stakeholder Engagement- Partner with internal and external stakeholders to gather input, validate assumptions, and align expectations.
- Communicate decisions, trade-offs, and progress clearly and constructively.
- Build trust by being transparent, consistent, solutions-oriented and outcome-focused.
Delivery Ownership- Ensure delivered features meet user needs, business objectives, and program standards.
- Review and validate completed work to confirm it meets acceptance criteria and intended experience.
- Track performance data and user feedback; use insights to drive iteration and continuous improvement.
Risk, Dependencies & Scaling- Identify inter-team dependencies early and work with program management to manage them effectively.
- Surface risks proactively and collaborate on mitigation strategies.
- Consider the broader system impacts of product decisions across a large, evolving ecosystem.
Account Growth Support- Partner with sales and program leadership on the account to determine, support, and enhance our account strategies.
- Participate in pursuits creating solutions that support client needs and provide innovative approaches to solve their problems that position Fresh to gain new business.
- Estimate projects for proposals, in collaboration with other team members; review and provide consultation on estimates to ensure accuracy and identification of assumptions.
- Partner with the team to draft content for SOWs in alignment with project scope.
QualificationsRequired- 7+ years as a Product Owner, Product Manager, or equivalent role. A proven track record in client-facing roles or consulting is highly desirable.
- Experience operating within large, multi-team programs or scaled agile environments.
- Strong understanding of agile methodologies (Scrum, Kanban, SAFe, or similar frameworks).
- Exceptional communication and facilitation skills with the ability to simplify complex concepts. Must demonstrate senior-level presentation and relationship-building skills.
- Demonstrated ability to manage priorities and make informed, timely product decisions.
- Experience writing user stories, defining acceptance criteria, providing Product Requirement Documentation (PRD) and managing complex backlogs.
- Ability to work confidently with engineering, UX, QA, and stakeholder groups.
Preferred- Experience with enterprise systems, data-heavy environments, or complex system integrations.
- Familiarity with user research, design thinking, or service design.
- Strong analytical skills with experience using data to inform decisions.
- Exposure to regulated industries or environments with compliance requirements.
- Proven ability to identify and scope new professional service engagements.
What Success Looks Like- Teams are aligned, informed, and able to move quickly without confusion.
- Stakeholders see you as a trusted, decisive partner.
- Features ship on time, with quality, and aligned to the program strategy.
- You bring clarity to complex problems and maintain momentum across the broader program.
- The product experience improves consistently through thoughtful iteration and user-centered decision-making
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Range $125K - $150K.
