Role OverviewAs a Product Operations Manager, Data at Harvey, you'll be the connective tissue between our data product surfaces, Engineering, GTM, and the external technology partners we rely on - making sure customer and partner signals turn into fast, well-coordinated action. You'll own intake and triage for feature requests and data issues, run early-access programs and cross-functional launches, and manage the partner relationships that keep our data pipeline reliable for law firms and in-house legal teams pushing the frontier of AI adoption.
This is a role for someone who's comfortable being in the weeds of a technical issue one hour and briefing leadership on launch risk the next - and who'd rather build a lightweight system that scales than a heavy process that doesn't get used.
What You'll DoCustomer, Partner & Issue Intake - Making sure the right signal reaches the right team, fast
- Own the intake, triage, and prioritization of customer feature requests.
- Triage customer-reported data and product issues, assess severity and impact, coordinate resolution across the appropriate teams, and ensure timely communication.
- Manage relationships with external technology partners, including onboarding, ongoing operations, issue resolution, and delivery quality.
Programs & Launches - Getting new capabilities into customers' hands, then out the door broadly
- Plan and run early-access programs for new features, including customer selection, onboarding, feedback collection, usage analysis, and launch recommendations.
- Coordinate cross-functional launches by tracking dependencies, validating operational readiness, surfacing risks, and keeping high-priority initiatives on track.
Systems That Scale - Turning feedback and recurring friction into durable process
- Translate customer, partner, and internal feedback into clear requirements, prioritized workstreams, and actionable recommendations.
- Create and maintain documentation, playbooks, and enablement materials that help internal teams communicate and operate effectively.
- Identify recurring operational challenges and implement lightweight systems, automation, and processes that enable the team to scale.
What You Have- 3-5+ years in Product Operations, Program Management, Technical Program Management, or a related operational role at a high-growth tech or SaaS company - ideally supporting data, integrations, or technical product surface.
- Experience triaging and prioritizing inbound requests and issues at volume - you know how to separate signal from noise and route things to the right owner without becoming a bottleneck.
- Comfortable engaging with data and technical issues directly enough to assess severity and impact, even when you're not the one fixing them.
- Experience managing external vendor or technology partner relationships, including onboarding and ongoing delivery quality.
- Hands-on experience running early-access or beta programs and coordinating launches in a fast-moving product environment.
- Strong written communication - you can turn messy feedback into clear requirements, playbooks, and documentation that other teams actually use.
- Proven ability to drive cross-functional alignment across Product, Engineering, and GTM without direct authority.
- A bias toward lightweight systems over heavy processes - you'd rather ship a simple fix that scales than a perfect framework nobody uses.
Compensation$155,400 - $233,200 USD
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