American Express

Senior Product Manager-Small Business Digital Growth Experiences

American Express$120K — $150K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of experience in digital product development with a focus on customer engagement.
  • Strong technical and business acumen, with agile collaboration experience with engineers and designers.
  • Skillful in navigating complex matrixed organizations to influence stakeholders and bridge departments.
  • Exceptional project management skills, adept at handling large-scale initiatives with a strategic focus.
  • Proficient in analyzing data to inform decision-making and impact measurement.
  • Demonstrates effective communication and change management capabilities with stakeholders.
  • Self-directed with strong abilities in research and problem resolution.

Responsibilities

  • Collaborate with teams to prioritize and execute initiatives for customer acquisition and engagement.
  • Analyze customer data to uncover insights that drive product development and experience enhancements.
  • Independently lead end-to-end projects, ensuring alignment and risk management with leadership.
  • Oversee the product development lifecycle, from discovery to post-launch evaluation and quality assurance.
  • Communicate the Small Business roadmap progress, managing stakeholder alignment and trade-off discussions.
  • Serve as the primary contact for investment planning, ensuring timely delivery and adherence to goals.
  • Monitor performance metrics across products to optimize strategies and enhance user experience.

Benefits

  • Bonus incentives and competitive base salaries.
  • 6% company match on retirement savings plans.
  • Free access to financial coaching and support services.
  • Comprehensive medical, dental, vision, life insurance, and disability coverage.
  • Flexible work arrangements, including hybrid and virtual options.
  • 20+ weeks of paid parental leave for all parents, inclusive of various family structures.
  • Access to on-site wellness centers staffed with healthcare professionals.
  • Confidential counseling support services through a dedicated program.
  • Career development initiatives and training opportunities.
Full Job Description
Job Description

The Senior Manager, Small Business Digital Growth Experiences is a product development role, you will be instrumental in delivering on the vision of the Small Business product suite and driving greater connectivity and growth across the digital ecosystem. You will partner across Card, Card Lending, Line of Credit, Banking, and Enterprise Digital Experience teams to evolve and organize our strategies to meet the needs of our customers. This exciting role requires a motivated individual with passion, coupled with attention to detail, to define and execute the Small Business Growth and Experiences product development roadmap.

Responsibilities

  • Partner with the Small Business Product Strategy and Card Features team to prioritize and deliver initiatives that realize acquisition and engagement opportunities across the digital ecosystem.
  • Proactively and consistently analyze customer data to translate into insights and customer experience opportunities.
  • Lead cross-functional SBS projects independently from end-to-end. Build consensus while also identifying risks and communicating with leadership to remove roadblocks. Present recommendations to senior leadership and cross-functional partners.
  • Lead product development through the lifecycle from product discovery, build to post-launch. Lead quality assurance and testing processes.
  • Build, maintain, and communicate the progress and delivery of the Small Business roadmap to ensure alignment of stakeholders, appropriate trade-off discussions, and management of risks and dependencies.
  • Serve as the central point of contact for Small Business Investment Planning and ensure alignment on related deliverables and adherence to deadlines.
  • Monitor and analyze cross-product performance metrics, providing insights and recommendations for optimization.
  • Continuously improve team processes and cross-pollinate best practices across the Enterprise.
  • Collaborate with key stakeholders including Engineering, UX Design, Digital Strategy, and New Product Governance to develop solutions that meet business and regulatory requirements and timelines.


Qualifications

  • Experience in digital product and development with proven ability to effectively drive consensus amongst cross-functional teams, seamlessly deliver customer-focused experiences, and thrive dealing with fast paced and changing needs in a matrixed environment.
  • Balance of technical and business knowledge with experience working with engineers and designers on complex products in an agile way.
  • Ability to navigate matrixed organizations, influence leaders, and act as a bridge between Product Strategy, Technology, and the Investment Planning office.
  • Excellent project management, organization, and prioritization skills and a proven ability to manage cross-functional, large/complex. initiatives. Focus on key priorities, understand tradeoffs and plan with stakeholders in an efficient manner.
  • Excellent communication and stakeholder management skills including change management conversations. Able to build positive relationships, and influence decisions with a variety of cross-functional stakeholders.
  • Ability to dive deep on data to monitor results and quantify impact.
  • Ability to conduct independent discovery and research, driving outstanding questions to resolution.
  • Composed when faced with rapidly changing priorities and projects.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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