Best Buy Co, Inc

Senior Product Manager - Recommendations and Personalization

Best Buy Co, Inc$120K — $145K *
US-AnywhereRemote in Saint Paul, MN
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years of product management in Agile environments
  • 2+ years with personalization, recommendation, or machine-learning systems
  • 2+ years leading projects with analytics, design, and engineering teams
  • 6+ years setting product strategies and managing roadmaps
  • Bachelor's degree or equivalent experience

Responsibilities

  • Set vision and strategy for personalized product experiences
  • Define success metrics using data to prioritize efforts
  • Collaborate with technical and business teams for effective solutions
  • Document requirements and support product releases
  • Conduct testing to refine and improve product offerings
  • Develop reusable capabilities for personalized customer experiences
  • Leverage AI tools to enhance insights and team efficiency

Benefits

  • Competitive pay
  • Great employee discount
  • Financial savings and retirement resources
  • Support for physical and mental well-being
  • Flexible leave of absence options
  • Paid time off based on employment status and tenure
  • Incentive pay plans for high performance
Full Job Description
Job Description

As the Senior Product Manager on the Recommendations and Personalization team, you'll shape personalized experiences that help customers find the right products, content, and offers. You'll set product direction, work with engineering, data science, design, analytics, and business teams, and turn customer insights into clear priorities. Your work will support better engagement, conversion, retention, and customer decisions. You'll also help junior team members grow through clear feedback and guidance.

In this role, you'll primarily work virtually from home or another non-Best Buy location. However, you must live within a drivable distance to our corporate campus in Richfield, Minnesota. The specific work arrangements vary by role and team, and the recruiter or hiring manager will provide additional details during the hiring process.

What you'll do
  • Set the vision, strategy, and roadmap for recommendations and personalized experiences.
  • Define success measures and use customer and business data to set priorities.
  • Partner with technical and business teams to deliver ranking, scoring, offers, and cross-channel personalization.
  • Write clear requirements, guide backlog planning, and support releases from start to finish.
  • Lead testing and use results to improve the product roadmap.
  • Build reusable personalization capabilities while supporting responsible customer data use and privacy needs.
  • Apply AI-enabled tools and workflows to accelerate insight generation, prioritization, and team effectiveness.


Basic qualifications
  • 6 years of product management experience in Agile digital environments
  • 2 years of experience with recommendations, personalization, search, ranking, or machine-learning decision systems
  • 2 years of experience leading work across engineering, analytics, design, and data science teams
  • 6 years of experience setting product strategy, managing roadmaps, and measuring results
  • Bachelor's degree or equivalent experience


Preferred qualifications
  • 8 years of product management experience
  • Experience with enterprise-scale recommendation or personalization products
  • Experience building shared product capabilities, such as customer segments or cross-channel decisioning
  • Familiarity with ranking, retrieval, experimentation, model hosting, or performance monitoring
  • Ability to explain technical topics clearly to senior leaders and business partners


What's in it for you

We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:
  • Competitive pay
  • Great employee discount
  • Financial savings and retirement resources
  • Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About Best Buy Co, Inc

Best Buy is a multinational retailer of technology and entertainment products and services offering consumer electronics and more. Its family of brands and partnerships includes brands such as Best Buy, Audiovisions, Future Shop, Geek Squad, Jiangsu Five Star, Magnolia Audio Video, Pacific Sales, and Cowboom. The company is comprised of over 155,000 employees, and they apply their talents to bring the benefits of its brands to the lives of its customers through retail locations, multiple call centers, and websites, in-home solutions, product delivery, and activities in its community. Best Buy’s product portfolio includes consumer electronic video products such as televisions, digital cameras and accessories, digital camcorders, and DVD players; audio products comprising MP3 players, navigation products, home theater audio systems, and components; mobile electronics home office products comprising notebook and desktop computers, monitors, mobile phones and related subscription service commissions, hard drives, and networking equipment; entertainment software products such as video gaming hardware and software, DVDs, CDs, digital downloads, and computer software; and appliances, such as kitchen appliances, plumbing fixtures, snacks, and beverages. Best Buy provides its users with service contracts; extended warranties; product repair; broadband voice, data, and information technology services; and delivers and installs home theater, mobile audio, and appliances. In addition, the company engages in online retailing through BestBuy.com, BestBuy.ca, BestBuy.com.cn, espanol.BestBuy.com, and BestBuyMobile.com; CarphoneWarehouse.com; Five-Star.cn; FutureShop.ca; GeekSquad.com and GeekSquad.ca; MagnoliaAV.com; Napster.com; PacificSales.com; PhoneHouse.com; and Speakeasy.net. Best Buy was founded in 1966 and is headquartered in Litchfield, M.N. with additional offices in the United States, Canada, Mexico, China, and Europe.

Best Buy Co, Inc Careers

Join the dynamic team at Best Buy Co, Inc, a leading provider of technology products, services, and solutions. With a vast array of job opportunities, Best Buy is at the forefront of consumer electronics, ensuring growth and innovation in every aspect of our business. Work You’ll Do Embark on a career with Best Buy and be part of a company that values professional growth and leadership development. Our team is committed to providing a culture that fosters diversity, networking, and professional growth through targeted training programs and initiatives. Transform the retail landscape by leveraging your skills in a variety of positions, from sales and customer service to IT and management. Best Buy offers a unique environment where technology, people, and innovation meet to deliver superior solutions and services to our customers. Lead with Confidence At Best Buy, leadership and innovation are at the core of our business. We empower our employees to take the lead on projects and initiatives that drive our company forward. With Best Buy, you will find yourself at the intersection of technology, retail expertise, and digital innovation. Work with a team of dedicated professionals who are passionate about technology and customer satisfaction. Best Buy’s commitment to excellence is evident in our leadership in the consumer electronics market and our continuous drive to improve our operations and customer experience. Introducing Best Buy’s Professional Development Programs We are committed to nurturing the careers of our employees with extensive training and development programs. Best Buy’s career pathways are designed to foster innovation and leadership skills, preparing you for success in the digital age. Do Innovative Work Join the largest group of consumer electronics experts in the industry—thousands of dedicated professionals at the cutting edge of technology and retail innovation. Deliver targeted solutions and exceptional service through a depth and breadth of expertise that is unmatched in the retail sector. Be Part of a Great Team Engage in meaningful work that challenges and fulfills you while working alongside talented team members. Best Buy’s culture is built on a foundation of respect, integrity, and diversity, ensuring a welcoming environment for all employees. Future-Proof Your Career Advance your career with Best Buy, where your ambition drives you. Explore near-limitless job opportunities and employment benefits, including comprehensive health benefits, employee discounts, and flexible working arrangements. Explore Discover the range of job opportunities and career paths available at Best Buy—from in-store retail positions to corporate roles in marketing, management, and technology innovation. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Best Buy today and transform your potential into professional achievements. SEARCH BEST BUY JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Best Buy Co, Inc.
Learn more about Best Buy Co, Inc
Size
105,000 employees
Market Cap
$17.9 billion
Industry
Net Income
$1.7 billion
Founded
1966
5 Year Trend
+5.6%
Revenue
$47.2 billion
NASDAQ

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