The Senior Product Manager, Product Services, plays a key role in defining and delivering customer-driven enhancements, fintech integrations, and implementation commitments across Alkami's Digital Banking platform. Operating within a fast-paced Product Services environment, this role partners directly with Financial Institutions, sales teams, third-party vendors, and engineering teams to evaluate opportunities, define solutions, and drive successful delivery of client and prospect commitments.

Working within established Product Services processes and delivery frameworks, you are responsible for translating business needs into clear product and technical requirements, managing priorities across a diverse portfolio of initiatives, and driving execution from discovery through delivery. Unlike traditional product management roles focused on strategic product roadmaps, this role is centered on customer-requested enhancements, third-party integrations, implementation commitments, and delivery of solutions that support customer success and business growth.

Success in this role requires strong technical acumen, customer engagement skills, and a broad understanding of the digital banking ecosystem. You will work across multiple product areas and fintech partners, collaborating with clients, vendors, and engineering teams to remove blockers, accelerate decision-making, and deliver high-quality solutions. The ideal candidate demonstrates strong ownership, urgency, and accountability, consistently driving customer commitments to successful outcomes in a high-velocity environment.Essential Duties & Responsibilities

• Evaluate and define customer-requested enhancements, fintech integrations, and sales commitments, partnering with clients, vendors, sales teams, and internal stakeholders to determine scope, feasibility, technical approach, and business value.
• Lead end-to-end delivery of Product Services initiatives, from requirements gathering and solution definition through development, testing, implementation, and launch.
• Drive delivery velocity by maintaining momentum across customer, vendor, and engineering stakeholders, ensuring decisions are made quickly and execution remains focused on customer commitments.
• Demonstrate strong ownership and accountability for customer commitments, proactively driving alignment, resolving ambiguity, escalating issues when necessary, and ensuring successful outcomes.
• Manage and prioritize a portfolio of client commitments, sales gap commitments, and strategic product support initiatives, balancing customer needs, contractual obligations, business priorities, and engineering capacity.
• Identify, communicate, and proactively remove delivery blockers related to vendor readiness, environment setup, test data availability, technical specifications, integration dependencies, and implementation processes.
• Serve as the product lead for customer-facing integrations involving APIs, single sign-on (SSO), eDocs, check images, Remote Deposit Capture (RDC), authentication providers, and other third-party fintech solutions.
• Partner closely with engineering teams to translate business requirements into clear functional and technical requirements, ensuring successful execution and delivery quality.
• Work directly with Financial Institutions, fintech partners, and third-party technology vendors to gather requirements, validate technical capabilities, resolve implementation challenges, and drive rapid decision-making throughout the delivery lifecycle.
• Collaborate with strategic product teams to support delivery of customer commitments and provide product expertise across a broad range of digital banking capabilities and integrations.
• Communicate project status, risks, dependencies, and recommendations to customers, sales teams, leadership, and cross-functional stakeholders to ensure alignment and informed decision-making.
• Maintain a strong understanding of Alkami's Digital Banking ecosystem, integration patterns, fintech partner landscape, and implementation best practices to support effective solution design and delivery decisions.
• Continuously improve Product Services processes, integration delivery practices, and implementation approaches to improve speed, predictability, and customer outcomes.

Recommended Experience & Education

Minimum Years of Experience

5-8 years of experience in Product Management, Product Services, Professional Services, Solutions Consulting, Technical Account Management, Implementation Management, Business Analysis, or a closely related customer-facing software delivery role.

Candidates should demonstrate experience:

• Operating in fast-paced, customer-facing delivery environments where execution, urgency, and accountability are critical to success.
• Leading customer-facing software initiatives involving engineering teams, third-party vendors, and enterprise customers.
• Managing complex integrations, implementation commitments, feature enhancements, or software delivery projects from concept through production.
• Gathering and documenting business and technical requirements.
• Managing competing priorities, dependencies, risks, and stakeholder relationships.

Education Level

Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related field; or equivalent professional experience. An MBA or other relevant graduate degree is a plus but not required.

Knowledge, Skills, & Qualifications

Required

• Product Services & Delivery Leadership: Proven success leading customer-facing integrations, implementation commitments, enhancement delivery, or professional services initiatives. Demonstrated ability to manage competing priorities, drive execution, and deliver customer outcomes in fast-paced environments.
• Technical Integration Acumen: Strong understanding of APIs, authentication technologies, single sign-on (SSO), data exchange frameworks, and enterprise software integrations. Able to engage directly with customer technical teams, fintech vendors, and engineers to identify issues, evaluate solutions, and accelerate delivery.
• Customer & Vendor Engagement: Experience working directly with customers, Financial Institutions, and third-party technology vendors to gather requirements, validate solutions, manage expectations, and resolve implementation challenges.
• Requirements Gathering & Solution Definition: Skilled at eliciting business needs, documenting requirements, identifying dependencies, and defining practical solutions that balance customer value, technical feasibility, and delivery timelines.
• Digital Banking & Fintech Ecosystem Knowledge: Broad understanding of digital banking products, fintech integrations, and third-party service providers. Able to quickly learn and support multiple product areas and integration patterns.
• Communication & Stakeholder Management: Communicates effectively with customers, vendors, engineering teams, sales teams, and leadership. Builds trust, drives alignment, and facilitates informed decision-making across diverse stakeholder groups.
• Urgency, Ownership & Agency: Demonstrates a strong bias for action and accountability. Comfortable making informed decisions, driving alignment, escalating issues, and maintaining delivery momentum in situations involving ambiguity, competing priorities, and multiple stakeholders.
• Problem Solving & Delivery Focus: Comfortable navigating complex delivery challenges involving multiple teams, vendors, and dependencies. Demonstrates strong ownership and persistence in resolving issues and achieving customer commitments.
• Data-Driven Decision Making: Uses qualitative and quantitative information to prioritize work, evaluate tradeoffs, assess risks, and improve delivery outcomes.

Preferred

• Experience with digital banking platforms, fintech products, financial services, or enterprise SaaS solutions.
• Experience supporting integrations involving SSO providers, eDocs, check image providers, RDC solutions, payment platforms, authentication providers, financial data exchange technologies, or similar fintech ecosystems.
• Experience with SSO technologies such as SAML, OAuth, OpenID Connect, or similar authentication frameworks.
• Experience working directly with third-party technology vendors and external engineering teams.
• Experience in Product Services, Professional Services, Solutions Engineering, Customer Success, Technical Consulting, or implementation-focused organizations.
• Familiarity with vendor onboarding, certification processes, sandbox testing, implementation planning, and production readiness activities.
• Experience managing contractual customer commitments, implementation milestones, or delivery-based customer engagements.
• Experience driving process improvements that improve delivery speed, predictability, operational efficiency, and customer satisfaction.

The salary range for this position is: $100,000 - $126,000

Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

#LI-REMOTE