Job DescriptionWe're seeking a Senior Product Manager - Merchant Lifecyle to own critical customer experiences that help merchants successfully onboard and manage their sales from acceptance to payout to help software platforms, adopt, engage with, and grow on our platform. You'll play a key role in defining product strategy, solving complex customer challenges, and building innovative solutions that create meaningful business impact. This is an opportunity to help shape a new product domain while working alongside talented leaders in product, engineering, design, and operations.
- Define product strategy and roadmap for the customer lifecycle experience.
- Improve onboarding, activation, engagement, and retention outcomes.
- Identify friction points and streamline customer workflows.
- Establish success metrics and monitor lifecycle performance.
- Conduct customer research and analyze behavioral data to inform product decisions.
- Collaborate with engineering, design, operations, and business stakeholders.
- Prioritize opportunities that improve customer satisfaction and long-term value.
- Develop business cases and strategic recommendations for lifecycle investments.
- Drive continuous product improvement through experimentation and measurement.
What you'll bring- Bachelor's degree required
- 7+ years of Product Management experience.
- Experience improving customer engagement and lifecycle outcomes
- Strong strategic thinking and execution skills
- Experience managing customer-facing digital products.
- Strong understanding of customer journey mapping and lifecycle management.
- Demonstrated success improving customer adoption, engagement, or retention.
- Strong communication and cross-functional leadership skills.
- Proven analytical and problem-solving abilities.
It's a bonus if you have- Experience in financial services, commerce, banking, fintech, or payments.
- Experience with all parts of a merchant payment lifecycle such as acceptance, refunds, disputes, payouts.
- Experience in regulated industries.
- Experience with onboarding, risk management, or operational workflow products.
- Experience building zero-to-one products.
About the team Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
#LI-MP1
Worldpay is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full-time position, the good faith estimated annual salary range upon hire is $157,800.00-$238,275.00. This range reflects what we reasonably expect to offer based on the role's responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate's experience, job-related skills, and relevant education or training. Please note that changes in work location may impact the final offered salary. We encourage you to consult with your recruiter to confirm the budget for your location and to better understand the applicable pay scale. This position is eligible for bonus.
Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.
