About the Team: We're looking for a Senior Product Manager to lead Workflows for Gusto Pro, our product specifically built for Accountants. Accountants play a critical role within the Gusto ecosystem. They are one of our largest user groups, but also act as a one-to-many growth engine by referring their small business clients to use Gusto as their payroll provider, generating a substantial portion of our total revenue.
We have ambitious plans to become the most efficient platform for accountants to deliver payroll & advisory services to their clients and help millions of small businesses as a result. If you enjoy uncovering & solving big customer problems, making complex things simple, and identifying new ways to delight and disrupt workflows with AI, we'd love to hear from you.
Here's what you'll do day-to-day:- Lead product discovery to uncover/deeply understand customer problems and test risky assumptions
- Create a long-term vision and strategy that defines the big problems we can solve well with durable competitive advantage
- Build iteratively to quickly prove out hypotheses and test new concepts, always looking for ways to get stronger signal on new ideas
- Partner closely with Engineering, Design, and Data Science on all stages of the product development process
- Rapidly execute and iterate with an emphasis on user delight, impact, and learning. Regularly take risks and make calculated tradeoffs
- Balance hands-on building with strategic storytelling that creates clarity and real value for the users we serve
- Define, measure, and improve key product and business metrics, especially in foundational areas like payroll task coordination, roles & permissions, reports, and other day-to-day workflows that are core to our users' operations
Here's what we're looking for:- 5+ years of hands-on Product Management experience
- Proven track record of leading R&D teams that deliver impactful results
- The intangibles: Natural curiosity, grit, customer obsession, and humility
- Strong product discovery and analytical skills
- The ability to tell a compelling story that drives alignment and inspires action
- Strong collaboration skills; ability to quickly build trust with teams and customers
- A passion for helping small and medium size businesses
- A strong POV on building products in the age of AI; experience building AI-driven features is a big bonus
If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
Our cash compensation amount for this role is $184,000/yr to $230,000/yr for New York. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.
Where do PMs at Gusto work?We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada. We are actively hiring for the New York office. Our open roles will specify on the careers page and in the job description where the position is eligible for work.
(1) Business Applications with Planned Wages (www.census.gov)
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately
2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
