American Express

Senior Product Manager - Customer Data Platform (Adobe Experience Platform)

American Express$135K — $160K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related field.
  • 5+ years of Product Management experience delivering enterprise digital products or platforms.
  • Experience with Customer Data Platforms (CDPs), Marketing Technology (MarTech), Digital Marketing, or Customer Engagement platforms.
  • Proven experience defining product strategy, roadmaps, and managing product backlogs.
  • Strong understanding of Agile product management practices.
  • Experience working closely with Engineering, Data, UX, and Business stakeholders.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication, presentation, and stakeholder management skills.

Responsibilities

  • Define and execute the product vision, strategy, and roadmap for assigned Adobe CDP capabilities.
  • Drive product development across Adobe CDP capabilities, including customer profile, identity, audience management, targeting, activation, and marketing data products.
  • Partner with data engineering teams to define customer data requirements, data quality expectations, and governance standards.
  • Ensure products support scalable, reusable, and compliant customer data capabilities.
  • Translate business strategy and customer needs into prioritized product roadmaps and investment plans.
  • Continuously evaluate market trends and Adobe platform capabilities to evolve the product roadmap.
  • Define and monitor product KPIs, adoption metrics, operational health, and business outcomes.

Benefits

  • Opportunity to work with advanced MarTech tools and Adobe's suite of products.
  • Collaboration with cross-functional teams in a fast-paced environment.
  • Pathway to influence product strategy and company direction in MarTech.
  • Engagement in product development that enhances customer experiences globally.
Full Job Description
Job Description

You will be joining ECMX's MarTech organization, focused on providing frictionless, flexible, and flawless marketing and servicing experiences.

You will be part of a team that is responsible to create/manage products supporting the segmentation, targeting & eligibility domains using MarTech Customer Data Platform (CDP) across 24 Global markets. This team will play a critical role in overall Marketing targeting audience setup, execution and fulfillment of marketing offers across multiple channels.

In this role you will own the product roadmap and strategic vision. You will partner with colleagues in Product, Engineering, and the Business to inform and drive forward the product roadmap. An ideal candidate will be interested in product management, technology modernization, and Mar-Tech Products like Customer Data Platform (CDP). The candidate should be a quick-learner, curious problem solver and adept to work in a fast-paced environment.

Responsibilities

  • Define and execute the product vision, strategy, and roadmap for assigned Adobe CDP capabilities.
  • Drive product development across Adobe CDP capabilities, including customer profile, identity, audience management, targeting, activation, and marketing data products.
  • Partner with data engineering teams to define customer data requirements, data quality expectations, and governance standards.
  • Ensure products support scalable, reusable, and compliant customer data capabilities.
  • Translate business strategy and customer needs into prioritized product roadmaps and investment plans.
  • Partner with business stakeholders to identify opportunities that improve customer engagement, personalization, and marketing effectiveness.
  • Continuously evaluate market trends and Adobe platform capabilities to evolve the product roadmap.
  • Develop and prioritize product backlogs aligned to business outcomes and customer value.
  • Collaborate with Engineering, Architecture, UX, and Delivery teams to ensure successful implementation of product capabilities.
  • Serve as the primary product partner across Marketing, Technology, Analytics, Privacy, Operations, and Architecture teams.
  • Build alignment across stakeholders while balancing business priorities, technical constraints, and delivery timelines.
  • Define and monitor product KPIs, adoption metrics, operational health, and business outcomes.
  • Champion continuous improvement across product processes and customer experiences.
  • Ensure products comply with enterprise governance, privacy, and data management standards.


Qualifications

Required
  • Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related field.
  • 5+ years of Product Management experience delivering enterprise digital products or platforms.
  • Experience with Customer Data Platforms (CDPs), Marketing Technology (MarTech), Digital Marketing, or Customer Engagement platforms.
  • Proven experience defining product strategy, roadmaps, and managing product backlogs.
  • Strong understanding of Agile product management practices.
  • Experience working closely with Engineering, Data, UX, and Business stakeholders.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication, presentation, and stakeholder management skills.
  • Demonstrated ability to influence cross-functional teams without direct authority.


Preferred
  • Experience with Adobe Experience Platform (AEP), Adobe Real-Time CDP, Adobe Journey Optimizer, Customer Journey Analytics, or related Adobe Experience Cloud products.
  • Experience with customer identity, audience segmentation, targeting, personalization, or customer profile capabilities.
  • Familiarity with customer data governance, privacy regulations, and consent management.
  • Experience working with cloud-based data platforms and modern data architectures.


Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

Similar Jobs

More Jobs at American Express

More Consumer Technology Jobs

Find similar Senior Product Manager - Customer Data Platform (Adobe Experience Platform) jobs: