Hertz Global Holdings, Inc

Senior Product Manager - Concierge Curbside Pick Up Experience

Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required; MBA or Master's preferred.
  • 5+ years in product management for customer-facing products.
  • Experience defining product strategy and managing roadmaps.
  • Strong customer-centric mindset with service design expertise.
  • Proven ability to align cross-functional teams without direct authority.
  • Strong analytical skills for defining KPIs and measuring performance.
  • Ability to contribute in technical discussions regarding product architecture.

Responsibilities

  • Set vision for Concierge curbside pickup and identify improvement opportunities.
  • Own the complete roadmap from booking to service recovery.
  • Collaborate with diverse stakeholders to achieve aligned outcomes.
  • Elevate analytics across the customer journey and monitor key metrics.
  • Track luxury service trends and build strategies for market adoption.

Benefits

  • 40% off any standard Hertz rental.
  • Paid Time Off.
  • Medical, dental, and vision plan options.
  • Retirement programs with 401(k) matching.
  • Paid parental leave and adoption assistance.
  • Employee assistance program for employees and family.
  • Educational reimbursement and discounts.
  • Perks and discounts including theme park tickets and gym discounts.
Full Job Description
Job Description

A Day in the Life:

Concierge Curbside Pickup is Hertz's premium pickup experience, providing seamless curbside delivery or self-service vehicle pickup through digital and mobile channels. Currently offered to Platinum members, the program is built to scale across additional customer segments and markets.

As part of the Consumer Experience team, you will lead key components of the end-to-end concierge journey, partnering with cross-functional teams to eliminate friction, improve service performance, and deliver a consistently exceptional customer experience.

The starting salary for this role is $150,000, commensurate with experience.

What You'll Do
  • You will set the Concierge curbside pickup vision, identify opportunities, and build customer-facing and service-enabled products that raise the bar for premium rental pickup
  • You will own the end-to-end roadmap across booking, preferences, pickup, during-rental support, returns, and service recovery, ensuring cross-channel continuity (web/app/agents/airport)
  • You will collaborate with stakeholders across UX, data science, BI, engineering, finance, legal, marketing, and operations to align on outcomes and deliver at scale
  • You will elevate instrumentation and analytics across the Concierge journey, including customer journey metrics and system performance (e.g. latency, uptime) as well as experience SLAs (e.g. wait time, fulfillment accuracy, resolution time)
  • You will monitor premium travel and luxury service trends, build strategies and business cases, gain buy-in with senior execs (VP, C-level), and drive adoption across markets


What We're Looking For
  • Bachelor's degree required; MBA or Master's degree preferred
  • 5+ years of product management experience leading customer-facing products through the full product lifecycle, with a proven track record delivering premium, high-touch experiences that drive measurable customer and business outcomes
  • Experience defining product strategy, managing roadmaps, prioritizing initiatives, and balancing complex trade-offs across digital, operational, and customer service environments
  • Strong customer-centric mindset with expertise in service design, journey mapping, identifying pain points, and developing effective service recovery solutions
  • Proven ability to influence and align cross-functional teams-including operations, field stakeholders, design, research, engineering, and customer support-without direct authority
  • Strong analytical skills with experience defining KPIs, measuring performance, analyzing funnels, and using experimentation and data to drive product decisions
  • Ability to contribute to technical discussions involving product architecture, APIs, integrations, reliability, and workflow/tool development; experience improving frontline operational tools is a plus
  • Exceptional verbal and written communication skills, with demonstrated success influencing senior leaders, including VP- and C-level stakeholders
  • Comfortable navigating ambiguity, making high-impact decisions, and maintaining a high standard of execution and customer experience


What You'll Get:

  • 40% off any standard Hertz Rental
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching.
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more


About Hertz Global Holdings, Inc

Hertz is the largest worldwide airport general use car rental company with more than 1,700 airport locations in the U.S. and more than 1,300 airport locations internationally. Product and service initiatives such as Hertz Gold Plus Rewards, NeverLost®, Carfirmations,?Mobile Wi-Fi, and unique vehicles offered through the Adrenaline, Dream, Family,?Fun,?Green and Prestige Collections set Hertz apart from the competition. Additionally, Hertz owns the vehicle leasing and fleet management leader Donlen Corporation, operates the Hertz 24/7 hourly car rental business and sells vehicles through its Rent2Buy program. The company also owns Hertz Equipment Rental Corporation (HERC), one of the largest equipment rental businesses with more than 355 locations worldwide offering a diverse line of equipment and tools for rent and sale. HERC primarily serves the construction, industrial, oil, gas, entertainment and government sectors.

Hertz Global Holdings, Inc Careers

Join the dynamic team at Hertz Global Holdings, Inc, a global leader in the car rental industry, and drive your career forward with one of the most recognized companies worldwide. At Hertz, we offer more than just job opportunities; we provide a platform for professional growth and innovation in a workplace that values diversity and leadership.

Work You’ll Do

Embark on a career journey with Hertz Global Holdings, Inc, where you will be part of a team that champions digital transformation and leads with a forward-thinking approach in the mobility sector. Our employees are equipped with the skills to master complex challenges and leverage technology for streamlined solutions.

Innovate and Lead

At Hertz, innovation isn't just another buzzword—it's the backbone of our operations. Join us and contribute to initiatives that redefine industry standards and enhance customer experiences globally. With a focus on continuous improvement and technology-driven solutions, your work at Hertz will set new benchmarks in the industry.

Grow Your Career

Hertz believes in nurturing talent and providing our team with the education and tools they need to succeed. From leadership training programs to hands-on internship experiences, our commitment to professional development ensures that your career trajectory is always upward. With diverse job opportunities across various functions, Hertz empowers you to excel in your chosen field.

Be Part of Our Culture

Our company culture thrives on teamwork, diversity, and a commitment to excellence. At Hertz, you will work alongside industry experts who are enthusiastic about mentoring and sharing knowledge through robust networking and training programs. We celebrate different perspectives and encourage our team members to bring their unique insights to the table.

Benefits and Perks

Choosing a career at Hertz Global Holdings, Inc means opting for a path filled with rewarding experiences and comprehensive benefits. We value our employees’ well-being and offer competitive packages that include health, financial, and lifestyle benefits to ensure a balanced and fulfilling professional life.

Explore Job Opportunities

Whether you are looking for an internship, a full-time position, or a leadership role, Hertz offers a range of employment options to match your career aspirations. Enhance your resume through challenging projects, engage in high-impact strategies, and interview for roles that elevate your career to new heights.

Join Our Team

Ready to accelerate your career? Search open positions that align with your skills and interests on our Careers page. At Hertz, we are always on the lookout for passionate, curious, and solution-driven team players who are ready to drive the future of mobility.

Stay Connected

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Hertz Global Holdings, Inc—Where Careers Are Driven.

Learn more about Hertz Global Holdings, Inc
Size
23,000 employees
Market Cap
$4.8 billion
Industry
Founded
1918
5 Year Trend
-3.6%
NASDAQ

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