About the roleWhen it comes to seeking mental health care, the first few sessions are pivotal. Clients typically decide whether a therapist is right for them within the first or second appointment. Get the beginning right, and we've laid the foundation for a client who stays in care. Get it wrong, and we've lost someone at the exact moment they decided to ask for help.
We're hiring a Senior PM to make the beginning of care consistently great. The Care Delivery team owns the provider-facing experience from a client's first booking through their second completed session. Our job is to make sure both clients and providers come to that first session prepared, that clients understand the value of therapy by the end of it, and that booking the 2nd session is seamless.
We're starting here because it's the area with the highest risk of dropout from care - but it's only the start. As we nail this leg of the journey, the team's scope will expand to cover more of the care lifecycle. We're looking for a PM excited to take on a deeply human 0-1 problem with high business impact.
What you'll do- Develop the multi-quarter roadmap that makes high quality of care the default experience on Grow, and then build the feedback mechanisms that keep providers improving over time.
- Analyze data and conduct UXR to understand what separates high-retaining providers from low-retaining ones, and what causes clients to drop out of care.
- Drive the analysis to link positive provider input behaviors (e.g., prepping for sessions) with business output metrics (e.g., rebooking rates).
- Set the foundation for lifecycle education that helps providers improve over time.
What you bring- 5+ years of product management experience
- A track record of owning end-to-end outcomes in complex environments with many stakeholders, including legal, clinical, and engineering teams.
- Deep empathy for users, with good intuition on what drives human behavior and how to design around it.
- Strong analytical instincts and the ability to define metrics that capture real user outcomes rather than proxy activity.
Bonus- Experience with two-sided marketplaces, where you have to balance provider and client incentives simultaneously.
- Genuine interest in behavioral science, psychology, or health coaching - anything that gives you insight into what actually changes behavior/outcomes.
- Experience with early-stage or ambiguous problem spaces where you had to build the roadmap from scratch rather than inherit one.
Role Details:
Employment Type: Full Time, Exempt
- Base Compensation: The base compensation range for this position is
$182,000-$227,000 USD Annually
This is hybrid (onsite from our NYC or San Francisco hub location three days per week: Tuesday, Wednesday, Thursday)
Full Time Employee Benefits:- Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
- Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
- Financial Wellness: 401(k) program and equity opportunities.
- Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
- Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
- Wellness & Development: Annual stipends to put towards personal & professional growth.
- Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care ("Mental Health Mornings/Afternoons") and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
- Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.
