Job Description

Job Overview

The Senior, Product Manager for Stores Checkout Mod Point of Sale team brings a high-energy approach to developing customer-centric user experiences and features to help grow the customer base, drive user engagement, and improve overall in-store colleague and customer experience. This role operates as a hybrid between strategy and execution. They partner with stakeholders to define, own, and execute a product roadmap while mentoring more junior colleagues on a range of product skills.

Working in an agile environment with a focus on continuous improvement, they encourage ideas and feedback. They are empowered to make decisions and contribute in a meaningful and impactful way, fostering customer-centric thinking to create memorable, loyalty-building experiences for every Macy's customer and new possibilities for their career.

What You Will Do

• Take ownership of the entire product roadmap, from its definition to execution, including establishing and maintaining partnerships with stakeholders to ensure alignment
• Assume responsibility for managing a complex product area or lead as the senior product manager, driving the work forward
• Collaborate with partners and pods to effectively coordinate cross-functional projects and objectives, with support from senior leaders
• Lead discussions and decision-making processes in large working team settings, guiding the agenda
• Structure and prioritize analyses to inform the roadmap, including effectively setting up A/B tests
• Maintain a well-curated backlog of user stories driven by insights gleaned from structured discovery, which directly impacts the product roadmap
• Contribute meaningfully to technical requirements alongside QE and engineering
• Translate business needs into technical requirements for engineers to align with business goals, providing clear, detailed, and timely artifacts
• Offer timely and constructive feedback to team members, leaders, and cross-functional partners, challenging when necessary
• Actively mentor junior colleagues on various product skills
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills You Will Need

Leadership: Ability to take ownership of the entire product roadmap, manage complex product areas, and lead cross-functional teams effectively

Collaboration and Communication: Skilled at collaborating with partners, stakeholders, and senior leaders, with strong communication abilities to deliver presentations, influence decisions, and answer questions

Agility and Adaptability: Thrives in a high-energy, fast-paced, outcome-oriented environment, with the ability to adapt to changing priorities and situations

Analytical Skills: Proficient in structuring and prioritizing analyses to inform the product roadmap, utilizing data and analytics to make informed decisions

Customer-Centricity: Customer obsessed with a deep understanding of retail commerce and user experience, distinguishing between store and ecommerce business drivers to create memorable experiences

Technical Acumen: Understanding of technical concepts, enabling meaningful contributions to technical requirements alongside engineering teams

Problem-Solving and Curiosity: Naturally curious with a strong desire to understand root causes and solve problems, continuously learning about industry trends, emerging technologies, and new methodologies

Mentorship and Coaching: Willingness to mentor and coach junior colleagues, sharing knowledge freely and helping to develop their skills

Organizational Skills: Strong attention-to-detail, effective time management, and organizational abilities to maintain a well-curated backlog and prioritize tasks effectively

Software Proficiency: Skilled in Microsoft Office Suite and other relevant software tools for product management and analysis.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply.
• 6+ years of overall work experience with at least 4 years specific product management experience, preferably within an agile framework; experience operating in a retail environment is a plus.
• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
• Able to work a flexible schedule based on department and company needs

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

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