Marriott International

Senior Product Designer, User Experience & Design - Commerce (Mobile App)

Marriott International$110K — $130K *
Hospitality & Recreation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years in UX, product design, or related discipline with mobile app experience.
  • Bachelor's degree or equivalent professional experience.
  • Proven design experience for large-scale consumer mobile applications.
  • Strong grasp of user-centered design, accessibility, and interaction best practices.
  • Experience crafting end-to-end customer experiences through various digital engagement points.
  • In-depth knowledge of customer segmentation and data-informed design processes.
  • Proficient in tools like Figma and component-based design workflows.

Responsibilities

  • Lead design for mobile app experiences from problem framing to production delivery.
  • Create user flows, wireframes, prototypes, and high-fidelity designs to communicate concepts.
  • Design mobile-first experiences that align user needs with business objectives.
  • Produce detailed design specifications that include accessibility considerations.
  • Utilize research and data to inform design decisions and prioritize design opportunities.
  • Employ AI tools for effective research and design iteration while maintaining quality standards.
  • Collaborate with cross-functional teams to ensure user-centered solutions and define project direction.

Benefits

  • Collaborative work environment with a high-energy design team.
  • Opportunity to shape experiences for a globally recognized brand.
  • Focus on user-centered, accessible design practices.
  • Engagement in professional development and mentorship opportunities.
  • Involvement in innovative projects using AI-assisted design tools.
Full Job Description
Job Description

JOB SUMMARY

Join our high-energy User Experience & Design team creating best-in-class mobile experiences for one of the world's most recognized hospitality brands.

As a Senior Product Designer, you will help shape the future of the Marriott Bonvoy App by designing intuitive, engaging, and customer-centered experiences across the travel journey. You will contribute to experiences that support discovery, searching, booking, loyalty, personalization, and engagement, helping create seamless journeys that deliver value for travelers and support Marriott's broader digital growth goals.

This role is ideal for a senior product designer with strong UX, interaction, and visual UI design skills. You should be able to move confidently from problem framing and concept development through delivery, bringing a strong eye for design, attention to detail, and the ability to create polished, intuitive mobile experiences that feel simple, elegant, and easy to use.

RESPONSIBILITIES

Experience Design and Delivery

  • Lead end-to-end design for mobile app experiences across discovery, booking, loyalty, personalization, and engagement, from early problem framing through production delivery


  • Create user flows, journey maps, wireframes, prototypes, high-fidelity designs, and presentations that communicate experience concepts and design solutions


  • Design intuitive mobile-first experiences that balance customer needs, business objectives, platform best practices, and measurable product outcomes


  • Produce strategic experience concepts and development-ready designs with detailed specifications, interaction states, edge cases, and accessibility considerations


  • Use customer research, behavioral data, analytics, experimentation, and business insights to inform design decisions and prioritize opportunities


  • Use AI-enabled tools where helpful for research synthesis, ideation, prototyping, content exploration, and design iteration, while applying sound judgment, quality control, and brand standards


  • Apply and contribute to Marriott's Design System by using established patterns, components, accessibility standards, and scalable design guidelines


  • Partner with Product Management and Engineering to translate requirements into feasible, scalable, user-centered solutions


  • Facilitate design reviews, workshops, and cross-functional collaboration sessions that create alignment and move work forward


  • Provide thoughtful design feedback, coaching, and career mentorship to other designers, with the potential to support direct people leadership responsibilities


  • Support usability testing, user acceptance testing, design QA, and validation efforts to ensure a high-quality customer experience


  • Present work clearly and confidently, articulating design rationale, trade-offs, and recommendations to peers, partners, and senior stakeholders


  • Collaborate with Design System, Research, Analytics, Product, Engineering, QA and cross-channel UX design partners to deliver cohesive customer experiences


  • Stay current with UX, mobile design, accessibility, AI-assisted design, personalization, and industry trends, applying what is relevant to improve products and experiences


YOU'RE EXACTLY WHO WE'RE LOOKING FOR IF YOU:

  • Create intuitive, elegant experiences that balance user needs, business goals, technical constraints, and brand standards


  • Advocate for customer-centered design, accessibility, inclusive design, and UX best practices across cross-functional teams


  • Think in systems, journeys, and behaviors, not just screens, and can translate ambiguity into clear experience direction


  • Communicate ideas effectively through visual storytelling, prototypes, journey narratives, and executive-ready presentations


  • Influence decisions through data, customer insights, product thinking, experimentation, and strong design rationale


  • Use AI tools thoughtfully to speed up exploration, synthesize inputs, and prototype ideas while maintaining high standards for accuracy, originality, ethics, and customer trust


  • Bring curiosity, strong craft, good judgment, and ownership to complex customer and product problems


  • Thrive in ambiguous environments and independently drive solutions forward while bringing partners along


  • Balance strategic thinking with attention to details, accessibility, and execution quality


  • Collaborate seamlessly with Product Management, Engineering, Research, Analytics, Content Design, QA, and Design System partners


QUALIFICATIONS

  • 6+ years of experience in UX, product design, interaction design, or a related discipline, with demonstrated experience in native app design.


  • Bachelor's degree or equivalent professional experience


  • Proven experience designing mobile applications and responsive digital experiences for large-scale consumer products


  • Strong understanding of user-centered design principles, usability standards, accessibility, inclusive design, and interaction design best practices


  • Experience creating end-to-end customer experiences across discovery, onboarding, conversion, engagement, retention, and service moments


  • Strong understanding of customer segmentation, personalization, experimentation, and data-informed design practices


  • Demonstrated experience creating wireframes, user flows, journey maps, prototypes, design specifications, and high-fidelity designs


  • Advanced proficiency with Figma, component-based design workflows, prototyping, design system usage, and modern handoff practices


  • Working knowledge of AI-assisted design, research synthesis, prototyping, content exploration, and productivity workflows, with an understanding of responsible use, privacy, and quality control


  • Excellent written, verbal, interpersonal, facilitation, and presentation skills


NICE TO HAVE

  • Experience designing loyalty, membership, travel, hospitality, retail, commerce, marketplace, or subscription-based experiences


  • Experience working within established enterprise design systems and contributing reusable patterns or guidance


  • Experience using qualitative and quantitative research, experimentation, funnel analytics, or behavioral insights to inform design decisions


  • Experience designing personalized, AI-enabled, conversational, or adaptive digital experiences


  • Familiarity with mobile platform conventions, motion design, micro-interactions, and accessibility standards such as WCAG


  • Familiarity with Agile and SAFe development methodologies

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ

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