Via

Senior Product Designer, Transit Operations

Via • $175K — $200K *
New York, NY 10025In-Person
Transportation
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 7+ years in digital product design with a strong project portfolio.
  • Bachelor's or Master's in Design, HCI, or equivalent experience.
  • Excellent communication and presentation skills.
  • High craftsmanship standard in design work.
  • Experience with complex systems and systems thinking mindset.
  • Proficient in Figma and high-fidelity prototyping tools.
  • Bonus: Experience in motion and interaction design.

Responsibilities

  • Lead design for extending Via's transit dispatch platform across diverse transportation modes.
  • Design user-focused features considering special needs populations like paratransit riders and students.
  • Envision diverse user journeys to ensure intuitive experiences for all.
  • Design functionality based on rider eligibility and special conditions.
  • Conduct user research and usability testing to inform design decisions.
  • Craft detailed product features from conception to pixel-perfect execution.
  • Identify improvement areas and manage trade-offs to deliver exceptional designs.

Benefits

  • Comprehensive health coverage with low-cost dental and vision plans.
  • Generous 401(k) company match and vesting.
  • Fully paid parental leave and extension options for new parents.
  • Additional wellness perks including mental health and pet insurance.
  • 20 days of paid time off (PTO) annually.
Full Job Description
We are looking for a Senior Product Designer to work on our Transit Operations platform who will lead design for a complex set of products and features such as our booking and dispatching modules that impact our primary user and buyer - public sector transit agencies, municipalities and governments. Via prides itself on being a true partner to the public sector in helping make transit better for everyone but especially those in low income and minority communities. Via is not only a category leader in on-demand transit but has brought its exceptional technology and expertise to the Paratransit & Student transit world. You will be joining Via at a time of rapid growth, impacting hundreds of thousands of riders weekly, many of whom represent special needs populations, students, caregivers etc. As a Senior Product Designer you will bring vision but also sensitivity and empathy to these users, respectfully build products that help make their trips easier and help transit agencies achieve their mission of equitable transportation.

What you'll do:
  • Be the designer who charts the path for extending Via's industry leading transit dispatch platform from on-demand to paratransit, school buses and fixed lines.
  • Design features with an eye towards special needs populations such as paratransit riders, students and caregivers ensuring that each experience is purposeful
  • Envision diverse user journeys based on the populations we are serving so that each one is fulfilled in an efficient and intuitive way while building products flexibly and scalably.
  • Design products that serve rides based on rider eligibility, special conditions and disability aids
  • Conduct user research, usability testing and work with analysts to gather insights that inform design decisions.
  • Craft every detail of new product features, from idea to UX to pixel-perfect execution.
  • Proactively identifies areas for improvement, effectively manages tradeoffs, and consistently delivers exceptional designs
  • Contribute to our design system intentionally as we scale.
  • Work through the entire lifecycle of the project and collaborate closely with product managers, analysts, engineers, and other stakeholders.

What we are looking for:
  • 7+ years of experience in digital product design, with a strong portfolio showcasing your expertise in leading design projects from concept to launch.
  • Bachelor's or Master's degree in Design, HCI, or a related field, or equivalent practical experience.
  • Excellent communication and presentation skills, capable of articulating design decisions and rationale clearly.
  • Craftsmanship - You have a high bar for craft and quality in your work
  • Experienced in working with complex systems and possesses a systems thinking mindset
  • Proficient with Figma, and high-fidelity prototyping tool.
  • Experience in motion and interaction design (advantage)
  • Demonstrated experience working collaboratively, taking into account constraints on timeline, scope, and technical limitations to find practicable solutions that fit the needs of each individual project
  • Able to take ownership, work independently & be accountable for your work.
  • Passionate about the option to help shape and improve the future of smart transportation.

Compensation and Benefits
  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Salary Range: $175,000-$200,000
  • Comprehensive health coverage, with low-cost dental and vision plans
  • A 401(k) with a generous company match and vesting
  • Fully paid parental leave for new parents, with extended leave options
  • Additional benefits (mental health, pet insurance, and other wellness perks)
  • 20 days of paid time off (PTO) annually

About Via

Via Transportation, Inc. is a global public transport, logistics, and TransitTech company headquartered in New York City. Via licenses its technology to cities, transportation authorities, school districts, universities, and private organizations to help build their own technology-driven transportation networks. It operates in partnership with over 400 local governments across more than 20 countries globally, including the United States, United Kingdom, Canada, Israel, Germany, France, Australia, New Zealand, Singapore, Japan, Brazil, Indonesia, Finland, Spain, Italy, Switzerland, and the United Arab Emirates. In October 2020, Via acquired the logistics company Fleetonomy to accelerate its entry into the last-mile deliveries industry. In March 2021, Via purchased the transportation planning platform Remix for $100M to create the first end-to-end TransitTech platform for cities and transit agencies.
Learn more about Via
Industry
Transportation
Founded
2016
* Ladders Estimates

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