JP Morgan Chase & Co.

Senior Product Associate - Becoming A Customer

JP Morgan Chase & Co. • $88K — $105K *
Columbus, OH 43230In-Person
Consumer Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3+ years of experience in product management or a relevant field
  • Proficient knowledge of the product development life cycle
  • Experience in discovery and requirements definition
  • Developing knowledge of data analytics
  • Strong organizational skills for tracking multiple workstreams
  • Attention to detail in project documentation
  • Proficient in email management and stakeholder follow-ups
  • Ability to manage competing priorities and maintain clear documentation

Responsibilities

  • Partner with Product Managers to identify customer-driven product opportunities
  • Plan for implications of new product features on overall experience
  • Support collection of user research and market analysis
  • Analyze and evaluate product metrics throughout the development cycle
  • Write requirements, epics, and user stories for product development
  • Lead delivery execution for account opening solutions
  • Maintain team organization through backlog support and sprint ceremonies
  • Coordinate testing activities and ensure compliance with regulatory requirements
  • Track project progress and report deviations to the Product Manager
  • Document meeting outcomes and drive timely follow-ups

Benefits

  • Opportunities for professional development and growth
  • Collaborative environment with cross-functional teams
  • Work within an innovative financial organization
  • Impactful role in shaping future products
  • Access to cutting-edge tools and technologies
Full Job Description
Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Becoming a Customer, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

You will work closely with Product Managers to help deliver unique, creative solutions across our account opening journeys. You will participate in working sessions to document requirements and clearly communicate needs to co-suppliers, aligned to a roadmap of exciting new features for the firm and our customers. Candidates with a curious mindset, strong attention to detail, and excellent organizational skills will be a great fit.

Job responsibilities

  • Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
  • Considers and plans for upstream and downstream implications of new product features on the overall product experience
  • Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
  • Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
  • Writes the requirements, epics, and user stories to support product development
  • Leads day-to-day delivery execution for account opening solutions, partnering closely with the Product Manager and cross-functional teams to drive progress through to completion
  • Maintains team delivery hygiene, including backlog refinement support, sprint ceremonies, and dependency tracking across partners
  • Supports the completion of coordination and testing activities across partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements
  • Tracks project progress against the documented plan, identifying any deviations and reporting them to the Product Manager
  • Documents meeting outcomes, decisions, and action items, and drives timely follow-ups to close open items


Required qualifications, capabilities, and skills
  • 3+ years of experience or equivalent expertise in product management or a relevant domain area
  • Proficient knowledge of the product development life cycle
  • Experience in product life cycle activities including discovery and requirements definition
  • Developing knowledge of data analytics and data literacy
  • Strong organizational skills to track action items, owners, and due dates across multiple workstreams
  • Strong attention to detail to ensure accuracy and quality in project documentation and deliverables
  • Strong email management skills, including organizing inbound requests, documenting key takeaways and decisions, tracking open items, and driving timely follow-ups to close loops with stakeholders
  • Ability to manage competing priorities, triage inbound requests, and surface blockers and dependencies early
  • Ability to maintain clear, up-to-date documentation (e.g., decision logs, requirement summaries, and stakeholder updates) in a shared repository to keep teams aligned


Preferred qualifications, capabilities, and skills
  • Experience working in an agile delivery environment with a feature team, including sprint planning, backlog refinement, and retrospectives
  • Experience using Jira, Align, Microsoft Excel, Confluence, Outlook, and approved AI tools and agents
  • Experience coordinating with external partners and co-suppliers, including documenting asks, outcomes, and next steps to reduce ambiguity
  • Demonstrated ability to translate complex discussions into concise written summaries for stakeholders.


About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

About JP Morgan Chase & Co.

JP Morgan Chase & Co. stands at the forefront of the global financial services industry. They offer an expansive array of products and services to a diverse clientele, including individuals, corporations, governments, and institutions. Ever since the merger of J.P. Morgan & Co. and Chase Manhattan Corporation in 2000, this industry-leading entity has become renowned for its comprehensive portfolio encompassing consumer and community banking, corporate and investment banking, commercial banking, as well as asset and wealth management. Headquartered in the vibrant city of New York, JP Morgan Chase & Co. boasts a formidable presence across over 100 countries worldwide.

Unveiling Employment Opportunities at JP Morgan Chase & Co.

Vacancies and Hiring Initiatives

JP Morgan Chase & Co. is continuously on the lookout for talented individuals eager to contribute to its legacy of excellence. The company's recruitment efforts are geared towards identifying candidates with the right blend of skills and qualifications to drive forward its various business segments. Whether you are a seasoned professional or a recent graduate, JP Morgan Chase offers a plethora of job openings across multiple disciplines.

High-Demand Positions

Among the myriad of roles, certain positions stand out for their attractive compensation packages and career advancement prospects. Notably, high-paying jobs at JP Morgan Chase & Co. include Relationship Manager, Branch Manager, and Software Engineer. These roles are critical to the firm's operations and offer lucrative opportunities for those with the requisite expertise.

Navigating the Job Market at JP Morgan Chase & Co.

Leveraging Job Portals and Job Alerts

For job seekers aiming to tap into the opportunities at JP Morgan Chase, staying updated through job portals and subscribing to job alerts is crucial. These tools can provide timely information about job openings, job fairs, and recruitment events, enabling candidates to apply promptly and prepare adequately for interviews.

Preparing Your Job Application

Your job application, comprising your resume and cover letter, is your ticket to securing an interview at JP Morgan Chase. Highlight your qualifications, skills, and experiences that align with the job listing, ensuring you stand out in the competitive job market.

Acing the Interview

Preparation is key to succeeding in your interview with JP Morgan Chase. Familiarize yourself with the company's business segments, values, and recent achievements. Demonstrating how your background and aspirations match the company's goals can significantly increase your chances of employment. A World of Job Opportunites in the Financial Services Industry JP Morgan Chase & Co. offers a world of job opportunities for those seeking to make their mark in the financial services industry. With competitive salaries, comprehensive benefits, and endless possibilities for growth, positions at JP Morgan Chase are highly coveted. By staying informed through job sites, tailoring your applications, and preparing thoroughly for interviews, you can enhance your prospects of joining the esteemed ranks of JP Morgan Chase employees. Explore the job board, seize the job opportunities, and embark on a rewarding career journey with one of the world's leading financial institutions.
Learn more about JP Morgan Chase & Co.
Size
661 employees
Market Cap
$384.5 billion
Industry
Finance & Insurance
Net Income
$29.1 billion
Founded
1823
5 Year Trend
+0.7%
Revenue
$261.5 million
NASDAQ
CCF
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at JP Morgan Chase & Co.

More Consumer Technology Jobs

Find similar Senior Product Associate - Becoming A Customer jobs:

NationwideColumbus, OH