Your RoleThis role supports day-to-day execution of highly complex and integrated Point-of-Sale (POS) product delivery, including requirements, scoping, quality assurance, compliance, and delivery coordination. The Sr. Product Analyst partners with the Product Owner to support planning, roadmap execution, continuous improvement, product stability, and business value realization. They work closely with Store Operations, Marketing, Loyalty, Finance, BCM, Engineering, Customer Care, and other stakeholders to align business needs, delivery outcomes, and product priorities.
Your Impact Support Product Vision Execution - Under the direction of the Product Owner, support and coordinate product lifecycle activities for assigned capabilities from discovery and requirements definition through delivery, adoption, stabilization, and ongoing improvement.
- Drive day-to-day execution with the product team, including tech leads, developers, and UX, to ensure commitments are met.
Collaborate with the Product Owner and cross-functional teams to define, evaluate, and recommend product features that support the product vision and business priorities. - Maintain a detailed understanding of store and e-commerce systems, data, processes, and the customer experiences they drive.
- Partner with UX Research and Customer Care to understand the product from the customer perspective and identify key pain points and experience opportunities.
- Partner with Product Owner, engineering, QA, and operations teams to monitor quality, compliance, performance, technical debt considerations, and issue response to support product stability and business outcomes.
- Work closely with the Product Owner, key stakeholders, and business partners to identify, gather, document, and clearly communicate product requirements, business use cases, and user acceptance criteria.
- Own the translation of business requirements into detailed PRDs, user stories, functional requirements, and acceptance criteria.
- Support backlog refinement and prioritization with the Product Owner; ensure backlog items are clearly defined, sequenced, and ready for development.
- Support solution design discussions and validate requirements with business and technical stakeholders.
- Manage requirement changes and assess impacts on scope, timelines, and dependencies.
Follow best practices - Work with the product team to execute Lean/Agile processes and ceremonies, including backlog creation and grooming, UX research/prototyping, development, testing, deployment, analysis, and retrospectives.
- Create and maintain documentation for key business processes and systems.
Issue Triage and Resolution - Monitor systems, communicate performance against SLAs, and coordinate issue triage, escalation, and resolution with cross-functional partners.
- Track and monitor issues; identify, replicate, and document issue details.
- Partner with the team to triage and address issues in a timely manner.
Support Product Planning & Roadmap Support - Partner with the Product Owner to support product strategy, roadmap planning, and prioritization activities.
- Evaluate business requests, dependencies, risks, and customer impacts to assist in roadmap decisions.
- Collaborate with stakeholders to identify product enhancement opportunities and operational improvements.
Stakeholder Management - Build strong relationships with business and technology stakeholders across Store Operations, Marketing, Loyalty, Finance, Customer Care, and Engineering teams.
- Facilitate discussions to align business needs, product priorities, and delivery outcomes.
- Communicate product status, risks, dependencies, and key decisions to stakeholders.
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Your Experience - Bachelor's degree in a related field.
- 3-5 years of experience in product management, product analysis, business analysis, or digital product delivery.
- Experience supporting the delivery of complex digital commerce, retail, ecommerce, or technology solutions in an Agile environment.
- Demonstrated ability to manage requirements, support backlog prioritization, and drive delivery coordination across cross-functional teams including Product, Engineering, UX, QA, and Operations.
- Strong analytical, problem-solving, and stakeholder management skills, with experience leveraging data to support product decisions and prioritization.
- Experience with Agile product management tools such as Jira, Confluence, or similar platforms.
Preferred Qualifications: - Experience supporting Point-of-Sale (POS), store commerce, or retail technology platforms.
- Understanding of retail store operations, customer journeys, and fulfillment processes.
- Agile, Scrum, or SAFe certification.
- Experience participating in product discovery, roadmap planning, and product strategy initiatives.
