ServiceNow

Senior Principal Technology Consultant-Security Operations

ServiceNow$192K — $336K *
US-AnywhereRemote in Addison, TX
Technical Services
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10+ years of experience in a client-facing, professional services role
  • Preferred current experience in security operations consulting
  • Domain expertise in Security Operations is a plus
  • CISSP or equivalent certification is highly preferred
  • JavaScript proficiency is advantageous
  • Demonstrated ability to analyze and resolve complex issues
  • Proven collaborative work experience

Responsibilities

  • Design processes on ServiceNow to achieve customer outcomes
  • Apply ServiceNow and Security Operations expertise in customer engagements
  • Draft user stories, train customers on acceptance criteria, and support testing
  • Contribute to best practices and provide expert workflow guidance
  • Offer feedback to product development based on customer experiences
  • Collaborate with partners in co-delivery engagements
  • Mentor others and support their professional development

Benefits

  • Flexible work arrangements including remote options
  • 401(k) plan with company match
  • Equity options where applicable
  • Health plans and flexible spending accounts
  • Family leave programs and matching donations
Full Job Description
Job Description

What you get to do in this role:

The Customer Outcomes Technical Consultant (TC) designs processes, built on ServiceNow, to achieve customers' desired outcomes. The TC provides expertise related to the processes enabled by the ServiceNow platform.
• Apply ServiceNow knowledge and Security Operations domain expertise in customer engagements to provide optimum workflows.
• Design efficient workflows based on ServiceNow SecOps product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.
• Draft user stories and train customers to create their own acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
• Be a contributor to leading practices and provide expertise related to the ServiceNow platform or solutions and workflows built on the platform.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Work with partners, in a co-delivery engagement, bringing leading practices guidance to the customer and partner team.
• Play an important part of the Now Assure offering working with ServiceNow Partners.
• Support the professional development of others through means of mentoring
• Seen as an expert across the industry and an active contributor of leading practices.
• Involved in more complex engagements, providing deeper expertise in a single workflow or scope across multiple workflows

Qualifications

To be successful in this role you have:
• Minimum of 10 years of experience within a professional services organization or a similar client-facing, billable role.
• Current experience security operations consulting engagements is preferred.
• Industry domain expertise in Security Operations is preferred.
• CISSP or equivalent certifications are highly preferred.
• JavaScript proficiency is preferred.
• Ability to fulfill technical consultant tasks as needed.
• Experience driving complex issues through analysis and resolution.
• Experience working collaboratively.
• Ability to travel up to 50%
Ability to acquire all certifications in the "certification preferred" list within 90 days of hire.

• ServiceNow certifications preferred:

o ServiceNow Certified System Administrator

o ServiceNow Certified Developer

o ServiceNow Certified Data Foundations

o ServiceNow Vulnerability Response Implementations Certification

o ServiceNow Security Incident Response Certification

For positions in this location, we offer a base pay of $192,400 - $336,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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