POSITION SUMMARY:The Senior Principal Business Analyst fulfills analyst activities specific to their department. This role is responsible for leading discrete projects that are focused on creating efficiency within the organization through process improvement or enhancing technology systems.
DESCRIPTION:Essential Functions, Duties, and Responsibilities- Work with the departmental managers to understand the current processes and systems.
- Conduct time-in-motion studies and facilitate focus group sessions to identify areas within the process or system that require improvement.
- Recommend process changes/system modifications to streamline and automate a business process.
- Work with the development team to design, test, implement, and maintain updates within company databases and applications necessary to streamline/automate a business process.
- Define high-level goals and road map associated with their project.
- Identify and analyze the risks associated with achieving the milestones for a project. Develop risk mitigation strategies.
- Work with Deployment Manager to organize and execute pre-deployment user acceptance testing that is specific to the project.
- Assist the corporate training group in the creation of training documentation and programs that are focused on building consistency and proficiency within a process.
- Facilitate/present the initial training sessions for a particular process.
- Ensure the management and training for a particular process is effectively transitioned back to the business after the completion of a project.
- Communicate status of the project to senior management.
- Serve as the single point of contact for project related issues that need to be escalated to senior management for resolution.
- Data validation and report development
- Ability to effectively and accurately convey information to others.
- Performs related duties as assigned by management.
Qualifications and Education Requirements:- Bachelor's Degree or equivalent.
- Bachelor's degree in business, economics or related field a plus.
- 8+ years directly related experience required.
- 7+ years' Mortgage industry experience, preferred.
Skills, Abilities, and Knowledge:- Proficiency in defining business problems and proposing solutions.
- Product, Process and Industry Knowledge.
- Expert skills in Microsoft Excel, including the ability to utilize the following functions: V-Lookup, H-Lookup, Concatenating formulas, Conditional formatting, and Pivot Tables
- Excellent interpersonal, verbal and written communication skills.
- Must be proactive and solutions-oriented business professional with the ability to interface with all levels of management across business units and functions.
Work Environment and Physical Requirements:- Working on-site at assigned office location.
- Regular and punctual attendance adhering to schedule established by leadership.
- Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
- Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
- Sedentary work in a stationary position at a cubicle for prolonged periods of time.
- Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
- Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
Additional Information:
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Company Benefits:
We offer benefits, programs, and perks that support you in every aspect of your life.
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Adoption Assistance
- Tuition & Certification reimbursement
- Employee Mortgage Loan Program
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW:
Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.
- 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
- Matching Gifts Program - dollar-for-dollar up to $1,000
- Access to grants, nonprofit resources, and volunteer opportunities
- More than $6,000,000 donated since 2020
- 1 in 5 employees participates in at least one Employee Resource Group (ERG)
