Twilio

Senior Presales Engineer

Twilio • $109K — $152K *
US-AnywhereRemote in United States
Telecommunications & Hardware
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years in pre-sales for complex technical products or 6+ years in customer-facing technical support roles
  • Strong communication and presentation skills to build audience confidence
  • Ability to effectively tell stories and simplify complex topics for diverse audiences
  • Deep understanding of customer communication needs to guide technical solutions
  • Bachelor's or Master's degree in a technical field or equivalent experience

Responsibilities

  • Engage with customers to understand their communication needs
  • Present technical solutions tailored to customer requirements
  • Collaborate with sales teams to drive product adoption
  • Utilize storytelling to effectively communicate complex concepts
  • Support customers through the pre-sales process

Benefits

  • Generous time off and wellness leave
  • Comprehensive healthcare coverage
  • Retirement savings program
  • Flexible work environment with remote options
  • Opportunities for professional development and growth
Full Job Description
Join us as our next Senior Solutions Engineer on Twilio's Digital Sales Communications team!

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:
  • 5+ years pre-sales experience selling complex, technical products or 6+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting
  • Excellent communicator and presenter able to gain audience confidence
  • An engaging storyteller - you can gain audience confidence and communicate complex topics to multiple levels of audience.
  • Ability to build a deep understanding of a customer's communications needs and guide them to a technical solution
  • Previous software development experience or working knowledge in one or more of the following areas:
  • Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience

Desired:
  • Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
  • Previous experience in Telecom, SIP, Contact Center, or Security is a plus.
  • Experience with sales methodologies

Location

This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:
  • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $109,760.00 - $137,200.00.
  • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $115,840.00 - $144,800.00.
  • Based in the San Francisco Bay area, California: $121,920.00 - $152,400.00.
  • This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
  • This role is eligible to earn commissions.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information

Applications for this role are intended to be accepted until November 1, 2026, but may change based on business needs.

About Twilio

Twilio is a cloud communications platform that enables developers to build, scale, and operate communications within software applications. The company's platform allows businesses to communicate with their customers via voice, video, messaging, and email. Twilio's products are used by a wide range of companies, from startups to large enterprises, across various industries including healthcare, financial services, and retail. The company was founded in 2008 and is headquartered in San Francisco, California.
Learn more about Twilio
Size
8,199 employees
Market Cap
$8.2 billion
Industry
Transportation
Net Income
-$490.9 million
Founded
2008
5 Year Trend
+59.3%
Revenue
$1.7 billion
NASDAQ
TWLO
* Ladders Estimates

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