Motorola Solutions

Senior Presales ECH Manager - 911 Call Handling

Motorola Solutions$125K — $135K *
Telecommunications & Hardware
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in sales enablement, presales management, or business development with leadership experience.
  • Demonstrated success in facilitating organizational change across teams and partners.
  • Strong relationship-building skills with stakeholders in Sales, Product, and Strategy.
  • Preferred experience in Emergency Call Handling (ECH) or related software (CAD, RMS, etc).
  • Operational background in change management is strongly preferred.
  • Ability to manage complex priorities and optimize resources across different markets.
  • Proficient in tools like Salesforce, Oracle applications, and MS Office.

Responsibilities

  • Lead and manage presales teams for software and ECH sales.
  • Drive organizational change to modernize presales alignment and workflows.
  • Collaborate with Sales and Product teams for effective presale strategies and proposals.
  • Oversee accuracy in presale quoting, proposal generation, and SOW processes.
  • Develop standards and best practices for RFPs and technical configurations.
  • Act as a liaison to coordinate high-priority presale activities.
  • Establish KPIs and performance metrics for direct and channel-focused teams.
  • Assist in creating business plans and market strategies for public safety opportunities.

Benefits

  • Incentive bonus plans.
  • Medical, dental, and vision benefits.
  • 401K with company match.
  • 10 paid holidays.
  • Generous paid time off packages.
  • Employee Stock Purchase Plan.
  • Paid parental and family leave.
  • And more!
Full Job Description

Department Overview

This position will be part of the North America Presale team. This team is responsible for defining and designing customer-driven, world-class, leading-edge, end-to-end solutions across Motorola’s expansive public safety product portfolio that includes Next Generation 9-1-1 Call Processing and Call Routing, Computer-Aided Dispatch and Records Management, Digital Evidence Management, Intelligence-Led Public Safety, Real-Time Video and Data Analytics, Community Engagement Applications, and Land Mobile Radio.
Job Description

Responsibilities:

  • ​Lead and manage presales teams supporting the software and ECH sales teams.

  • Drive and facilitate organizational change across internal presales teams and partner organizations to streamline workflows and modernize presales alignment.

  • Partner heavily with Sales, Sales Management, Product, Post Sales, and Offer/Strategy teams to ensure tight alignment on presale strategy, proposal development, and customer solutions.

  • Oversee the end-to-end presale quoting, proposal generation, statements of work (SOW), and system configuration processes to ensure accuracy and strategy alignment.  

  • Develop and implement consistent standards, schedules, and best practices for RFPs, technical configurations, and complex proposals.  

  • Serve as a primary liaison to Presale Management, Sales Managers, Engineering Managers, and Product Leadership to effectively coordinate high-priority presale activities.  

  • Establish KPIs, resource allocation strategies, and performance metrics across both direct and channel-focused teams.

  • Assist in the development of broader business plans, go-to-market strategies, and organizational approaches to capitalize on public safety market opportunities. 

Qualifications:

  • Demonstrated track record of successfully driving and facilitating organizational change across cross-functional teams and partner organizations.

  • 8+ years of experience in sales enablement, presales management, program management, business development, or customer success, with prior supervisory or team leadership experience.  

  • Strong ability to build collaborative relationships and influence external stakeholder groups (Sales, Product, Post Sales, Strategy).  

  • Prior experience in Emergency Call Handling (ECH) or Software (CAD, RMS, etc) is preferred

  • A strong operational and change management background is highly preferred.

  • Ability to manage complex priorities and optimize resource allocation across distinct routes to market (Direct vs. Channel) and product lines.

  • Ability to read, analyze, and manage project P&Ls and technical proposal schedules.

  • Proficiency in enterprise business toolsets (Salesforce, Oracle-based applications, MS Office, Google Suite).  

  • Strong executive presentation, written, and oral communication skills.  Background in or familiarity with the public safety market is preferred. 

  • This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $125,000 - $135,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-KF2


Basic Requirements

  • Bachelor’s Degree with 4+ years of experience in sales, sales engineering, project management, customer success, military, and/or public safety  

  • OR 8+ years of experience in sales, sales engineering, project management, customer success, military, and/or public safety  

  • Must be able to obtain background clearance as required by government customer


Travel Requirements

25-50%
Relocation Provided

None
Position Type

Experienced
Referral Payment Plan

Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans

  • Medical, Dental, Vision benefits

  • 401K with Company Match

  • 10 Paid Holidays

  • Generous Paid Time Off Packages

  • Employee Stock Purchase Plan

  • Paid Parental & Family Leave

  • and more!

About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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