The Senior Pod Lead is responsible for leading a cross‑functional pod within the Client Value & Lifecycle Studio, accountable for advancing a defined set of client segment, life‑event, or lifecycle priorities from concept through test, scale, or exit. This role owns day‑to‑day delivery, performance, and learning for their portfolio – ensuring initiatives are client‑led, economically sound, and execution‑ready. The Senior Pod Lead partners closely with Product, Marketing, Channels, and Analytics to turn priorities into measurable outcomes.

Key Responsibilities

• Pod leadership & execution ownership: Lead a dedicated cross‑functional pod aligned to a specific client segment, life event, or lifecycle priority. Own end‑to‑end delivery across concept development, pilot execution, performance tracking, and scale or stop decisions. Ensure pod work aligns to Studio priorities, enterprise strategy, and capacity constraints.
• Test‑and‑learn execution: Translate strategic intent and hypotheses into clear test plans, success metrics, and learning agendas. Partner with Product, Marketing, Digital, Branch, and Analytics teams to execute pilots using live and synthetic data. Monitor results, surface insights, and recommend adjustments, scaling, or discontinuation.
• Performance & outcome management: Own performance tracking for pod initiatives across client engagement, multi‑service adoption, satisfaction, and retention. Ensure financial assumptions are understood, tracked, and refined in partnership with Finance and Strategy. Clearly articulate outcomes, risks, and implications to Studio and business leadership.
• Cross‑functional coordination & handoffs: Coordinate across Lines of Business and partners to ensure feasibility, alignment, and readiness for scale. Prepare initiatives for transition into scalable operating models, working closely with Growth Studio and business owners. Reduce friction by clarifying roles, dependencies, and decision points across teams.

Outcomes This Leader Is Accountable For:

• Successful delivery of pod initiatives aligned to Studio priorities 
• Clear, evidence‑based scale / stop / iterate recommendations 
• Measurable improvement in client outcomes for owned segments or lifecycle stages 
• Faster learning cycles and reduced rework through disciplined execution

Preferred Qualifications/Experience:

• Experience leading cross‑functional initiatives in strategy, product, growth, or transformation roles
• Strong execution and delivery skills, with comfort operating in ambiguity
• Solid analytical and financial acumen, including performance measurement and tradeoff assessment
• Proven ability to influence without direct authority across complex organizations
• Experience in financial services or a similarly regulated industry preferred

Hybrid/flexible schedule:

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

Posting may be closed earlier due to high volume of applicants.