Job Description

The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world's biggest challenges.

We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer's business critical applications.

What is Observability Products Group at OCI?

OCI Observability Products Group is building comprehensive product portfolios to protect customers' cloud environments with innovative approaches and hyperscale efficiency. Our core security pillars are: customer isolation, data encryption, security controls, visibility. Our vision is to build the most secure cloud environment for our customers to build their applications confidently on top of OCI. We are making strategic decision to heavily invest on detecting system vulnerabilities and threat activities, correlate and analyze problems, then remediate, notify and block attacks from malicious actors against customer cloud environment.

We offer a rich set of services to help our customer to secure their data, flexible access to their environment, detect the vulnerabilities and treats in their environment, source code, applications and containers, take remediations to protect customers based on the industry best practice such as CVE and CIS. Our solutions will ensure customers confidently build their business in Oracle Cloud.

https://www.oracle.com/cloud/products.html

Who are we looking for?

We are looking for engineers with distributed systems experience. You should have experience with the design of major features and launching them into production. You've operated high-scale services and understand how to make them more resilient. You work on most projects and tasks independently. You have experience working with services that require data to travel long distances, but have to abide by compliance and regulations.

The ideal candidate will own the software design and development for major components of Oracle's Cloud Infrastructure. You should be both a rock-solid coder and a distributed systems generalist, able to dive deep into any part of the stack and low-level systems, as well as design broad distributed system interactions. You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn.

What are the biggest challenges for the team?

The biggest challenges for the team are reliability, performance and keep up in AI space. The dynamic and fast growth of the business is driving us to improve the ability of our systems to scale out and handle traffic patterns with full coverage that are several orders of magnitude greater than what we can support today.

We understand that software is living and needs investment. The challenge is making the right tradeoffs, communicating those decisions effectively, and crisp execution.

We need engineers who can build services that can reliably protect our customer cloud environment. We need engineers who can figure out how we can keep up our solution in a fast pace to securely protect our customers. We need engineers who can build services that enable us to offer even more options to customers and contribute to the overall growth of Oracle Cloud.

Responsibilities

Key Responsibilities

Platform Software Development:

• Own a bounded platform component (service module, SDK area) and evolve its contracts for multi-tenant use.
• Perform deep debugging across a limited-service graph; drive compatibility-safe remediation plans.
• Implement targeted resilience/capacity patterns and document adoption guidance for team consumers.

Software Development and Coding - Design, Testing, and Optimization:

• Designs software solutions and analyzes and helps identify requirements to achieve business and operational goals, independently.
• Adheres to and suggests improvements to all phases of the software development lifecycle.
• Utilizes working knowledge to develop new software features and enhancements following design specifications and develops documents to clarify software design and code.
• Leads code reviews in designated areas to help drive improvements.
• Conducts debugging and troubleshooting to identify and fix moderately complex software issues. Develops fixes for identified issues.
• Implements software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, ensuring review by manager and/or lead throughout the process.
• Exercises judgment and discretion to conduct performance profiling and optimization of coding.
• Troubleshoots and resolves moderately complex issues related to application programming interface (API) functionality and integration.
• Implements moderately complex API versioning, lifecycle, and interoperability strategies.

Software Architecture - Software System Structural Design:

• Designs and develops software, systems, and services aligned to pre-defined system architecture.
• Develops working knowledge of software architecture decisions and best practices.
• Collaborates with team leads to review work to ensure alignment with software architecture.
• Implements moderately complex performance optimization and scalability strategies in software design.

Issue/Defect Collaboration - Software Products Support:

• Collaborates within and beyond immediate team to understand customer issues and align solutions.
• May provide technical guidance and support to customers regarding customer-reported issues, independently.
• Coaches, mentors, and guides others to advocate for customers' interests and suggests product enhancements based on feedback.
• Influences team to ensure customer satisfaction through timely resolution of issues and effective communication.
• Implements customer issue and/or defect handling and training processes, independently.
• Investigates and troubleshoots complex product maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).

Practices and Standards Compliance - Security and Compliance:

• Collaborates with the team to establish and follow development practices and coding standards.
• Exercises judgment and discretion to ensure code quality and adherence to broad acceptance criteria during development.
• Keeps up to date with industry best practices and applies them to software development processes.
• Implements secure coding practices to prevent security vulnerabilities.

Development Operations - System Maintenance:

• Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities).
• Exercises judgment and discretion to drive improvements, ensure automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.

Core Responsibilities

Planning & Execution:

• Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements. Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.

Collaboration & Partnership:

• Collaborates across teams to align on expectations and achieve shared objectives. Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships. Actively listens to diverse perspectives and asks questions to ensure understanding of others.

Problem Solving:

• Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate. Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors. Contributes to knowledge sharing and best practices.

Continuous Learning:

• Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices. Seeks out and leverages feedback and training to improve skills. Contributes to a culture of continuous learning and knowledge sharing with team members.

Continuous Improvement:

• Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. Seeks input from team members on alternative approaches and methods for improving work.

Qualifications

US: Hiring Range in USD from: $92,500 to $209,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3