Digital Consultants seeks a Senior PBX/VoIP Technician to support the U.S. Department of State Office of Emergency Management (OEM) Continuity Communications Division. This position supports continuity communications operations and mission-critical telecommunications systems in support of the Department of State's domestic emergency continuity mission.
Duties to include:- Installs, maintains, and troubleshoots secure and unsecure telephone and video telecommunications systems for the Department as a member of the Secure Communications Team.
- Serves as 24/7 on-call point of contact for all communications issues, ensuring continuity of mission-critical operations across Department facilities.
- Configures and manages PBX/VOIP systems, including user extensions, call routing, voicemail systems, and automated attendants.
- Performs system upgrades, patches, and firmware updates to maintain optimal performance and security compliance.
- Monitors system performance and generates reports on call quality, system capacity, and usage patterns.
- Installs and configures network infrastructure, including routers, switches, access points, and structured cabling systems at facilities and remote locations.
- Conducts regular system testing and quality assurance checks to identify and resolve potential issues before they impact operations.
- Maintains accurate documentation of system configurations, network diagrams, and standard operating procedures.
- Provides technical training and support to end users on telecommunications equipment and features.
- Coordinates with vendors and service providers to resolve complex technical issues and manage service contracts.
- Adapts to the dynamic requirements of supporting high-level government officials in a fast-paced, security-conscious environment.
- Ensures all telecommunications systems comply with Department security policies and federal regulations.
- Shall support the deployment and execution of National Continuity Programs by providing transportation, Telecommunications, logistics, and facility setup and operations at designated alternate work locations; and may use Government vehicles solely for official OEM mission needs in accordance with FAR 102-34.215.
Requirements
- Clearance: Top Secret clearance, with the ability to acquire Sensitive Compartmented Information (SCI) access
- Preferred Certifications: Valid telecommunications or network certifications (e.g., Cisco CCNA/CCNP Collaboration, Avaya ACSS/ACIS, CompTIA Network+).
- Education: High School
- Experience:
- Minimum 5-7 years of hands-on experience installing, configuring, and maintaining enterprise PBX/VOIP systems (Avaya, Cisco Unified Communications Manager, Mitel, Microsoft Teams Phone System).
- Experience as a self-motivated individual with experience, knowledge, and skills as a Sr. PBX/VoIP Engineer/Technician.
- Strong communication skills (verbal and written), tact, services, and teamwork are critical. The position is part of a team within a matrixed organization.
- Strong knowledge of VOIP protocols including SIP, H.323, RTP, and QoS implementation.
- Experience with installing and programming switches, routers, access points, CCTV, infrastructure cabling and PBX's.
- 4+ years with proficiency in network infrastructure, including TCP/IP, VLANs, routing, switching, and firewall configurations.
- Experience with session border controllers (SBCs) and gateway configurations.
- Demonstrated ability to troubleshoot complex telecommunications issues using diagnostic tools and call analysis software.
- Occasional travel to support remote locations throughout the country, as needed, may be required.
- Ability to work flexible hours, including evenings and weekends for events or emergencies.
- Comfortable working at heights (ladders, lifts) and in confined spaces.
- Ability to lift and move equipment (typically 50+ lbs).
- Ability to lead and mentor junior technicians.
- Strong troubleshooting and problem-solving skills.
- Excellent customer service and communication skills with technical and non-technical audiences.
- Ability to work independently with minimal supervision.
- Strong organizational and time management skills.
Physical Requirements: The candidate must be able to travel to other worksites as required and with or without reasonable accommodation, be able to sit, stand, use computers and monitors, and perform duties in an office environment for extended periods. Be comfortable working at heights (ladders, lifts) and in confined spaces. Have the ability to work flexible hours, including evenings and weekends for events or emergencies. The candidate must be able to lift up to 50 lbs. on occasion (e.g., moving a case of paper or similar task) that may occur occasionally.
Benefits: The company offers the following benefits to permanent, full-time employees:
- Paid Time Off (PTO)
- Group health plans
- Income protection and supplemental benefits
- 401(k) plan with company matching
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Pet insurance options
- Employee Assistance Program (EAP)
