We are seeking a highly skilled Senior Payroll Specialist to play a key role in the execution and continuous improvement of payroll operations in a multi-state environment. This role supports and executes complex payroll activities, ensures compliance with applicable wage and tax regulations, and maintains accurate, audit-ready payroll records.

The Senior Payroll Specialist acts as a trusted partner to the Senior Payroll Manager and internal payroll team members, serving as a primary point of contact for employee payroll inquiries, and contributes to process enhancements, issue resolution, and payroll-related initiatives. The ideal candidate demonstrates strong technical payroll expertise, sound judgement, adaptability, and professionalism in a fast-paced, evolving environment.

What you'll do

Payroll Processing & Operations

• Process accurate and timely multi-state payroll using ADP Workforce Now
• Prepare, import, and audit payroll files; maintain payroll checklists, approvals, and process-related documentation
• Review payroll registers, retroactive pay, leave-related pay, bonuses, commissions, off-cycle payments, and other complex payroll items
• Process final paychecks for employees in immediate pay states, coordinating with HR and managers to obtain required information
• Monitor payroll and HR reports to proactively identify data issues, terminations, and required adjustments

Employee Support & Issue Resolution

• Collaborate within the payroll team to monitor and respond to employee payroll inquiries related to pay, taxes, deductions, and garnishments
• Investigate and resolve payroll discrepancies, escalating complex issues as needed
• Provide clear, professional payroll guidance to employees and internal stakeholders

Compliance, Reporting & Controls

• Ensure payroll processing complies with federal, state, and local payroll laws and regulations, including multi-jurisdiction requirements
• Support internal and external audits and year-end activities by preparing payroll documentation, reconciliations, and reports
• Prepare standard and ad hoc payroll reports for cross-functional teams, and analyze data to identify discrepancies, trends, and opportunities for improved accuracy and/or efficiency

Process Improvement & Collaboration

• Review payroll workflows and recommend improvements to enhance efficiency, controls, and scalability
• Maintain and update payroll documentation, standard operating procedures, and process guides
• Partner cross-functionally with Finance, Total Rewards, Employee Experience, and Legal on payroll initiatives
• Participate in special projects, system enhancements, and reporting initiatives
• Serve as an active team member through cross-training, knowledge sharing, and continuous improvemen

What we're looking for

• Bachelor's degree in Finance, Accounting, or related field or equivalent professional experience
• 4-6 years of progressive payroll experience in a multi-state environment
• Hands-on experience with ADP Workforce Now required
• FPC preferred but not required
• Understanding of payroll accounting, taxation, and finance concepts in relation to payroll
• Proficiency with Microsoft Excel, Google Sheets, and experience working with payroll data and reconciliations
• High level of accuracy, attention to detail, and ability to manage confidential information
• Strong organizational and time management skills with the ability to meet strict deadlines
• Excellent written and verbal communication abilities
• Proven ability to work independently while collaborating effectively across teams
• Capacity to adapt to shifting priorities, evolving environments, and thrive under pressure

As a remote position, the salary range for this role is:

$80,000-$90,000 USD

Who we are

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent's AI-powered WayFinding, comprehensive Care Experiences - Cancer Care, Surgery Care, Weight - and Pharmacy Benefits offerings combined with Accolade's health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company's offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.

We are looking for teammates to join us in building our company, culture, and Member experience who:

• Put people first, and make decisions with the Member's best interests in mind
• Are active learners, constantly looking to improve and grow
• Are driven by our mission to measurably improve health and care each day
• Bring the energy needed to transform health and care, and move and adapt rapidly
• Are laser focused on delivering results for Members, and proactively problem solving to get there

Total Rewards

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal equity.

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental, and vision coverage
• Competitive 401(k) Plan with a generous company match
• Flexible Time Off/Paid Time Off, 12 paid holidays
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
• Mental Health and Wellness benefits

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don't hesitate to reach out!

Research shows that candidates from underrepresented backgrounds often don't apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren't looking for someone who checks each box on a page; we're looking for active learners and people who care about disrupting the current health and care with their unique experiences.