Senior Account Manager - Parking Services

Salary Range: $80,000 to $90,000 Annually, Commensurate with Experience, plus 15% Incentive Bonus

Work Modality: On-Site

Schedule: Full-time

Location: San Francisco, CA

Experience Needed

• You demonstrate strong operational and financial acumen, with the ability to manage complex, high-volume operations in luxury environments.

• You are an exceptional, service-driven leader who sets the tone through presence, professionalism, and example.

• You possess refined verbal and written communication skills, capable of engaging confidently with discerning guests, hotel leadership, and ownership groups.

• You are a highly motivated and polished professional who thrives in fast-paced, guest-centric luxury settings.

• You bring hospitality management experience, preferably within luxury hotels, resorts, or premium parking and mobility operations.

• You are self-sufficient, resourceful, and decisive, able to anticipate needs and resolve issues discreetly and effectively.

• You have a natural ability to connect with people while consistently delivering elevated, memorable guest experiences.

• Minimum of 2 years of progressive management and operational experience in luxury hospitality, parking, or a related premium service industry.

• Bachelor’s degree with a concentration in business or hospitality management preferred.

Skills and Abilities Needed

• Ability to maintain a flexible schedule to meet the demands of luxury hotel operations and VIP guest needs.

• Exceptional organizational, problem-solving, and time management skills in dynamic, high-expectation environments.

• Strong interpersonal and client-relations skills, with confidence working alongside hotel executives, ownership groups, and brand representatives.

• Excellent written and verbal communication skills, with a polished, calm, and guest-focused delivery.

• Advanced computer proficiency, including Microsoft Word, Excel, PowerPoint, Outlook, and ADP.

As Senior Account Manager, You Will:

• Lead and mentor on-site managers in delivering luxury-level service recovery, guest engagement, and daily operational excellence.

• Oversee customer service programs to ensure consistent five-star experiences for guests, residents, and VIP clientele.

• Maintain impeccable standards for presentation, uniforms, equipment, and fleet, including shuttle vehicles, signage, and guest-facing assets.

• Develop and manage annual operating budgets, aligning staffing, service levels, and expenses with luxury brand expectations.

• Serve as the primary liaison with hotel leadership and ownership, ensuring strong partnerships and exceptional client satisfaction.

• Proactively identify opportunities to enhance guest experience, service flow, and operational efficiency.

• Model a calm, confident, and approachable leadership presence aligned with high-end hospitality standards.

• Perform additional duties as assigned by company leadership.

What’s In It for You?

• Complimentary parking.

• Flexible scheduling, paid holidays, and wellness benefits.

• Free and confidential Employee Assistance Program (EAP) available 24/7 for employees and their families, including three free counseling sessions per household member.

• (Full-Time Employees) Paid vacation plus an additional day off to celebrate your birthday.

• (Full-Time Employees) Comprehensive benefits package including medical, HSA, FSA, dental, vision, commuter benefits, pet insurance, and a 401(k).

• Seven (7) paid holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a Birthday (Floating Holiday).