DescriptionThe Senior Order Fulfillment Specialist leads the day-to-day execution, strategic coordination, and operational oversight of customer orders from booking through fulfillment. This role serves as a key operational anchor and senior liaison between cross-functional teams and Contract Manufacturers (CMs) to ensure complex orders progress smoothly according to customer commitments and high-level business goals.
The ideal candidate is an experienced, highly organized, and proactive leader who excels at navigating high operational complexity, driving cross-functional alignment, resolving critical escalations, and continuously refining fulfillment processes in a fast-paced environment.
Order Fulfillment Execution- Oversee and manage high-priority, strategic customer order backlogs throughout the end-to-end fulfillment lifecycle.
- Drive alignment between customer request dates, shipment commits, material availability, and operational readiness.
- Proactively identify risks, systemic bottlenecks, material shortages, and delays across orders, establishing mitigation plans before customer impact occurs.
- Ensure backlog notes, commits, milestones, and status updates are maintained accurately.
CM Coordination- Serve as the senior operational contact for Contract Manufacturers (CMs), driving partner accountability, capacity alignment, and performance standards.
- Follow up on shipment commits, ASN tracking, and fulfillment readiness.
- Manage and resolve high-level execution gaps, critical risks, and supply issues directly with CM leadership and internal stakeholders.
- Partner with CM teams to resolve operational issues impacting customer deliveries.
Cross-Functional Coordination- Lead cross-functional synchronization with Order Management, Supply Base Management, Sales, and RevOps to optimize fulfillment workflows and key customer deliverables.
- Coordinate site survey/BOM readiness, shipment scheduling, customer priorities, and fulfillment dependencies.
- Ensure accurate communication of shipment timelines and fulfillment status with sales.
Escalation & Risk Management- Proactively identify fulfillment risks before customer impact occurs.
- Drive timely follow-up and issue resolution across stakeholders.
- Lead executive escalations and manage key high-value customer orders, driving cross-team consensus and rapid solution deployment.
Operational Excellence- Spearhead process improvement initiatives to enhance fulfillment efficiency, data visibility, scalability, and execution quality.
- Identify recurring operational friction points and design scalable frameworks or recommendations for leadership implementation.
- Help improve reporting accuracy and operational documentation.
Qualifications- Order Fulfillment Experience:
- 5-7+ years of progressive experience in order fulfillment, supply chain operations, or logistics leadership.
- Organizational and Detail-Oriented:
- Exceptional attention to detail with strong organizational and analytical skills.
- Process-oriented mindset.
- Proven track record of managing complex, high-priority order flows and critical escalations.
- Customer Service and Sales Focus:
- Customer service and sales-centric approach.
- Technical Skills:
- Proficient/advanced in GSheet/Excel (pivots, charts, xlookup).
- Strong oral and written communication skills.
- Initiative and Innovation:
- Ability to identify problems and offer solutions.
- Desire to innovate and contribute fresh ideas to improve operational processes and positively impact other departments.
- Startup Attitude:
- Thrives in a fast-paced and sometimes unpredictable startup setting.
- Adaptable, quick thinker, and resilient in the face of ambiguity.
- Enjoys the challenges and rewards of working in a startup environment without being easily flustered by occasional chaos.
- Self-starter with the ability to flourish in a fast-paced environment.
- Global Time Zone Flexibility:
- US East Coast work hours
- Flexible to accommodate various global time zones, especially EU.
- Preferred, but Not Required:
- NetSuite experience.
- SFDC experience.
