Senior Operations Team Lead
Category: Project Management
Main location: United States, District of Columbia, Washington
Position ID:J0626-0429
Employment Type: Full Time
Position Description:
The Senior Operations Team Lead is responsible for overseeing operational performance, service delivery quality, and cybersecurity readiness across a federal IT environment. This role requires a hands-on leader with deep experience managing system availability, operational metrics, and compliance activities while guiding technical teams in maintaining secure, resilient production systems.
Your future duties and responsibilities:
• Lead day-to-day IT operations and service delivery activities, ensuring stable, secure, and high-performing production environments.
• Manage Service Level Agreements (SLAs), system availability metrics, and operational reporting to ensure adherence to performance targets and identify opportunities for improvement.
• Oversee operations support related to cybersecurity compliance, including FISMA requirements, NIST SP 800-53 and NIST 800-37 frameworks, and POA&M lifecycle management.
• Coordinate audit readiness activities and documentation for internal and external audits, ensuring accuracy, timeliness, and issue resolution.
• Collaborate with cybersecurity, engineering, and application teams to maintain operational continuity and ensure alignment with organizational standards.
• Monitor system performance trends, troubleshoot operational issues, and drive root-cause analysis and long-term corrective actions.
• Support incident management and escalation processes to restore services quickly and prevent recurrence.
• Prepare recurring operational dashboards, reports, and briefings for leadership and stakeholder review.
• Mentor junior staff, promote operational best practices, and contribute to continuous improvement across the environment.
Required qualifications to be successful in this role:
• Minimum of 6 years of experience in IT service delivery, cybersecurity operations, or operational support for federal IT systems.
• Demonstrated experience managing SLAs, system availability metrics, and operational performance reporting.
• Hands-on experience supporting FISMA compliance, NIST SP 800-53, NIST 800-37, and POA&M management activities.
• Experience supporting audit readiness efforts for federal oversight bodies.
• Strong understanding of operational processes, incident management, and service delivery best practices.
• Excellent communication skills with the ability to coordinate across technical and non-technical teams.
