Accenture

Senior Operations Support Technician

Accenture$158K — $195K *
Education, Government & Non-Profit
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 10 years of experience supporting sensitive client operations.
  • Familiarity with policies and systems for sensitive operations support.
  • Independent and process-oriented work style.

Responsibilities

  • Interface with clients and support technicians to ensure timely completion of tasks.
  • Develop innovative solutions to problems.
  • Contribute to the training of customers to improve their mission effectiveness.

Benefits

  • Accenture Federal Services provides a variety of benefits.
  • Opportunities for ongoing training and professional development.
Full Job Description
As a Senior Operations Support Technician, you will directly contribute to the success of critical client missions.

Responsibilities
  • Working within a small team, you will interface directly with operational clients and other support technicians to ensure tasks are completed promptly and in compliance with policy.
  • You will develop new ways of solving problems and contribute to training your customers to enhance their mission effectiveness.


Basic Qualifications
  • 10 years of experience supporting sensitive client operations
  • Demonstrated familiarity with policies and systems specific to sensitive operations support
  • Independent, diligent, and process-oriented work style


Desired experience
  • Creating and updating project documentation, to include SOPs and status reports
  • Experience in creating and delivering training materials
  • Experience communicating with executives


Clearance
  • An active TS/SCI with polygraph is required


As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$158,900-$195,000 USD

About Accenture

Accenture plc is a multinational professional services company that provides services in strategy, consulting, digital, technology, and operations. The company has more than 537,000 employees serving clients in more than 120 countries. Accenture operates across five business segments: Communications, Media & Technology; Financial Services; Health & Public Service; Products; and Resources. The company is headquartered in Dublin, Ireland, and has offices worldwide.
Learn more about Accenture
Size
624,000 employees
Market Cap
$173.8 billion
Industry
Net Income
$5.2 billion
Founded
1989
5 Year Trend
+11.2%
Revenue
$44.7 billion
NASDAQ

Similar Jobs

More Jobs at Accenture

More Education, Government & Non-Profit Jobs

Find similar Senior Operations Support Technician jobs: