Requisition: 83961
PSEG Company: Public Service Electric & Gas Co.
Salary Range: $ 121,200 - $ 199,200
Work Location Category: Onsite
Job SummaryAt this time, only current PSEG employees are being considered.
As operational lead and division SME (Subject Matter Expert), provide supervision in the operation of the electric distribution system and the delivery of electric customer support services. Manage all aspects of Distribution Operations on a day to day basis including the interfaces with ESOC (Electric System Operations Center) and other departments to ensure top quartile system reliability and meet the daily demands of residential, commercial and industrial customer service repair requests.
Manage emergency response to system and weather events within the division including the determination of workforce levels, storm process activation and incident communications as needed.
Job Responsibilities- Manage the delivery of top quartile customer service in the repair and troubleshooting of electric service, including the ETR (Estimated Time of Restoration) process.
- Function as SME for complex operational issues including switching and tagging activities and the development and implementation of process improvements including technical and performance enhancements.
- Manage emergency response to system and weather events within the division including the determination of workforce levels, storm process activation and incident communication as needed. Make ultimate decisions regarding scheduled outages in support of other departments after considering impact to reliability, project schedules and customer satisfaction.
- Maintain effective working relationships across departments to achieve Electric Operations level objectives and targets. Review and approve new or updated one lines and circuit prints. On an interim basis and as required, assume the role of the Division Operations Manager.
- Manage the overall work plan and score-card results for the department. Influence score-card results in the operational, people, customers and financial quadrants. Direct work management activities and plan to achieve operational targets.
- Achieve the desired results of the Electric Distribution Department through the application of PSEG values, sound management practices and skills and total commitment to teamwork.
- Ensure quality and quantity of work performed is in compliance with Company standards and procedures, safe work practices and government regulations.
- Maximize system reliability by ensuring timely and effective planning and scheduling. As division/department SME, develop MAST and bargaining unit personnel group skills to effectively meet goals and performance objectives.
- Coach, counsel and recognize associates in accordance with Positive Discipline. Conduct fact-finding and handle first and second level grievance meetings of a complex nature. Conduct bargaining unit performance appraisals and provide input to MAST Performance and Accountability reviews.
- Ensure Electric Department on-call coverage and accept call-out obligations. Provide day to day leadership and technical direction to both first line MAST supervision and Bargaining Unit division workforce.
- Directs departmental operations across multiple locations (Headquarters and Sub-Headquarters). Deliver key messages, on-the-job training and development to MAST and Bargaining Unit division personnel (dispatchers, system operators).
- Provide leadership on safety related initiatives and model exemplary safe work practices. Oversee training and development at the Division to ensure compliance. This includes Compliance and Apprentice Training programs.
Job Specific Qualifications- High School Diploma or GED.
- Demonstrated knowledge of and experience (minimum of 5 years) in the operations of the distribution and sub-transmission system.
- Minimum of 3 years of experience as an Operations Supervisor or equivalent operations department experience.
- Proven subject matter expert (SME) for departmental operations including switching and tagging.
- Demonstrated effectiveness in managing response to emergency operational situations.
- Proven motivations to develop and implement procedures/practices to improve operational results.
- Demonstrated high level of leadership and ability to communicate effectively to diverse groups both MAST and Union.
- Extensive working knowledge of Company/Union agreements and demonstrated experience handling first and second level complex grievance meetings.
- Demonstrated experience with and knowledge of balanced scorecard at the division and department levels.
- Must have a valid U.S. Drivers' License and safe driving record.
Some positions at PSEG require access to information covered by the Department of Energy's regulation 10 CFR 810 (Part 810). If applicable, the successful applicant must prove they are: (1) a citizen or national of the USA; OR (2) a lawful permanent resident of the United States (Non-Conditional Permanent I-551 / Green Card / Permanent Resident Card holder); OR (3) a citizen, national, or permanent resident of a "Generally Authorized" destination on the attached list not also a citizen, national, permanent resident of any country not listed; OR (4) a "Protected Individual" under the Immigration and Naturalization Act (8 U.S.C 1324b(a)(3)).
As an employee of PSEG, you should be aware that during emergency restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.
For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing.
Employees who are hired or transfer into a federally regulated role (including positions covered by USDOT, PHMSA, or NRC regulations) are subject to random drug and alcohol testing, inclusive of marijuana. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and medically, the use of these products are prohibited for employees in federally regulated roles. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for a positive result.
If you are a current PSEG Long Island (PSEGLI) employee and offered an opportunity with PSEG or any of its subsidiaries other than PSEGLI, you will be treated as a new hire. Please note that as a new hire to PSEG, your benefits will change and generally will be consistent with other similarly situated PSEG new hires. Similarly, for PSEG employees who accept job opportunities with PSEGLI, your benefits will change and generally be consistent with other similarly situated new hires of PSEGLI.
