TD Bank

Senior Operations Officer II

TD Bank • $61K — $99K *
New York, NY 10025In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School diploma required; undergraduate degree preferred
  • 5+ years of relevant experience in banking or operations
  • Strong understanding of complex transactions and operational processes
  • Proficient in risk management and regulatory compliance
  • Ability to lead problem resolution and improve operational effectiveness

Responsibilities

  • Assign and monitor daily workflow in own functional area
  • Provide first point of escalation for operational issues
  • Train Operations Specialists and share subject matter expertise
  • Ensure completeness of documentation and transaction processing
  • Manage workload to meet service level agreements (SLAs)
  • Contribute to continuous process improvements and operational efficiency
  • Prepare and review documentation in accordance with regulations

Benefits

  • Opportunities for professional growth and skill development
  • Supportive work environment focusing on teamwork and quality
  • Commitment to diversity and equitable workplace culture
  • Access to training programs and knowledge enhancement
  • Potential for cross-training within teams
Full Job Description
Work Location:
Mount Laurel, New Jersey, United States of America

Hours:
40

Pay Details:
$61,880 - $99,320 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:
Personal & Commercial Banking
Job Description:

The Senior Operations Officer II - TDEF assigns and monitors the daily workflow and distribution for own functional area and ensuring the required documentation preparation, transaction processing and servicing system boarding is completed meeting all Service Level Goals. Provides a broad range of operational support to Relationship Managers, Business Development Officers and officers and is responsible for first point of escalations with internal and external partners, as well as operational effectiveness for own functional area. May be granted, Booking and Signing Authority for multiple product types and non-standard transactions Provides training and subject matter expertise to Ops Specialists.

Depth & Scope:
  • Serves as an expert in operational function and performs end-to-end activities
  • Requires a comprehensive understanding of a range of product and services, processes, procedures, systems and concepts within their own and related areas of specialty, and where transactions could be characterized by high complexity and risk
  • May be Granted Documentation signing, closing and funding authority in accordance with Operations Guidelines and Authority Limits
  • Leads problem resolution for issues that have been escalated, and/or escalate to appropriate level where further clarity or interpretation is required for higher complex policies or rules is required
  • Completes work within specifically defined parameters with guidance / direction from management as necessary
  • Requires diplomacy to exchange ideas and information with internal partners and management
  • Acts as a deep subject matter process expert in a range of technical processes and procedures through job related training and considerable on the job experience to perform a range of work assignments
  • Contributes deep technical knowledge to internal/external stakeholders
  • Focus of work is weekly, monthly and/or longer with addition of ad-hoc and initiative based requests, as required
  • Requires expert process management knowledge, through job related training and considerable on the job experience to lead a range of work assignments
  • Requires advanced knowledge of the business unit / operational functions and interaction points with other related areas as well as regulatory issues/ requirements for jurisdictions supported
  • May involve cross-functional teams across TD and/or involving external contacts


Education & Experience:
  • High School diploma
  • Undergraduate degree/ college diploma preferred
  • 5+ years relevant experience


Customer Accountabilities:
  • Acts as first point of escalation for resolving processing and operational questions and escalate when necessary
  • Provides sound advice and solutions utilizing established customer service framework
  • Ensures customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
  • Positively contributes to the overall customer experience and foster good relationships with internal and external partners
  • Contributes to the ongoing improvement of the customer experience within the Business Area
  • Creates and/or recognizes exceptional customer service through established programs
  • Communicates with customers, vendors and outside legal counsel in coordination with all stakeholders. May perform credit attestations
  • Prepares and/or reviews documentation packages in accordance with guidelines and policies including sound to advanced understanding of pricing economics and TD TBSM cost of funds tools and rate lock procedures
  • Prepares documentation in accordance with state and local sales,use, and personal property tax regulations and respond to customer inquiries regarding same
  • Closes transactions within granted booking, funding and signing authority
  • Verifies and approves servicing system booking accuracy including sales and property tax billing setup and accelerated depreciation per IRS regulations and payments via wire and check


Shareholder Accountabilities:
  • Prioritizes and manages own workload to meet SLA requirements for service and productivity
  • Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
  • Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area
  • Protects the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
  • Conducts internal and external research projects; support the development/delivery of presentations / communications to management or broader audience
  • Conducts reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
  • Monitors service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
  • Ensures documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulations
  • Acquires and applies expertise in the discipline, provide guidance, assistance and direction to others
  • Identifies, recommends and effectively executes standard practices applicable to the discipline
  • Adheres to internal policies/procedures and applicable regulatory guidelines
  • Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
  • Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
  • May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies


Employee/Team Accountabilities:
  • Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
  • Supports the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
  • Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
  • Participates in personal performance management and development activities, including cross training within own team
  • Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
  • Contributes to the success of the team by willingly assisting others in the completion and performance of work activities
  • Provides training, coaching and/or guidance as appropriate.
  • Contributes to a fair, positive and equitable environment that supports a diverse workforce
  • Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally


Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
  • Domestic Travel - Occasional
  • International Travel - Never
  • Performing sedentary work - Continuous
  • Performing multiple tasks - Continuous
  • Operating standard office equipment - Continuous
  • Responding quickly to sounds - Occasional
  • Sitting - Continuous
  • Standing - Occasional
  • Walking - Occasional
  • Moving safely in confined spaces - Occasional
  • Lifting/Carrying (under 25 lbs.) - Occasional
  • Lifting/Carrying (over 25 lbs.) - Never
  • Squatting - Occasional
  • Bending - Occasional
  • Kneeling - Never
  • Crawling - Never
  • Climbing - Never
  • Reaching overhead - Never
  • Reaching forward - Occasional
  • Pushing - Never
  • Pulling - Never
  • Twisting - Never
  • Concentrating for long periods of time - Continuous
  • Applying common sense to deal with problems involving standardized situations - Continuous
  • Reading, writing and comprehending instructions - Continuous
  • Adding, subtracting, multiplying and dividing - Continuous


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

About TD Bank

TD Securities offers a range of advisory and capital market services to its clients. The company's range of services includes research, investment banking, capital markets, and global transaction banking. Research consists of commodity and equity research. Investment banking consists of mergers, acquisitions, industry expertise, and credit origination. Global transaction banking consists of trade finance, cash management, and correspondent banking. TD Securities was founded in 1855 and is based in Ontario.

TD Bank Careers

Join the vibrant team at TD Bank, one of North America's leading financial services organizations, where innovation, leadership, and growth go hand in hand. At TD Bank, we are committed to fostering a culture of diversity and inclusion, making it an ideal place for ambitious professionals to thrive. Work You’ll Do At TD Bank, your professional journey is bolstered by a robust support system. From your first interview to every career milestone, you will find opportunities for growth and leadership. Our team is dedicated to helping you develop the skills necessary for success in the ever-evolving financial sector. TD Bank offers a variety of job opportunities across multiple fields, from customer service to investment banking. Each position at TD Bank is a chance to contribute to our culture of innovation and exceptional client service. Internship Programs Kickstart your career with a TD Bank internship. Our programs provide invaluable industry exposure and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark in the banking industry. Interns at TD Bank enjoy the unique opportunity to work alongside seasoned professionals, gaining insights that are crucial for future employment. Benefits and Growth TD Bank is deeply committed to the well-being and continuous growth of our team members. We offer competitive benefits packages that cover health, finance, and family care. Our employees enjoy comprehensive health insurance, retirement plans, and generous paid time off, among other perks. Moreover, TD Bank encourages professional development through various training programs, including leadership development and diversity training. These initiatives ensure that our team remains at the forefront of industry standards and best practices. Join Our Team Explore the numerous career paths available at TD Bank and discover how your skills and interests align with our mission. We are actively hiring and continually looking for talented individuals who are passionate about banking and customer service. Networking and Professional Development At TD Bank, we believe in the power of networking and collaboration. Our employees have access to a wide range of networking events, workshops, and seminars that promote career development and professional growth. These platforms not only enhance your professional skills but also expand your industry connections. Stay Connected Keep up to date with the latest at TD Bank Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get the latest news, insider tips, and job opportunities delivered straight to your inbox. Explore job opportunities at TD Bank and be part of a team that values hard work, creativity, and a diverse workplace culture. Your next great career move is just a click away. SEARCH TD BANK JOBS Join us at TD Bank and let your ambition lead you to a rewarding career filled with opportunities to learn, grow, and innovate.
Learn more about TD Bank
Size
90,000 employees
Market Cap
$117.9 billion
Industry
Finance & Insurance
Net Income
-$6.9 million
5 Year Trend
+6.6%
* Ladders Estimates

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