Job DescriptionWhat is the opportunity?Senior Operations Initiative Lead role is responsible for representing Client Acquisition & Service operational teams on initiatives aligned with the Insurance & Operations strategy. This role acts as the primary point of contact between Operations and Digital Delivery and other business partners to ensure desired outcomes are clearly understood and achieved. They will utilize operational, product and process knowledge to lead initiatives by collaborating with designated subject matter experts to contribute to the vision, design, and implementation of initiatives to achieve Operational Excellence. They will present findings, process impacts, identify business requirements, and share alternatives to improve quality, customer satisfaction, employee experience and cost performance. This role holds a senior level of trust and authority to make recommendations and decisions on behalf of, or in conjunction with Operations Process Owners and Operations Leaders and presents opportunities to achieve career goals and objectives.
What will you do?- Manage medium to high complexed initiatives from start to finish representing Operations as a key stakeholder on Digital and other business partner projects
- Partner with Digital development teams and translate business strategy into operational process requirements, working alongside Process Owners, Business Leaders, and Operations Enablement for implementation and control plans.
- Advocate and champion for the business and participate in new initiatives by identifying opportunities for improvement and simplification consistent with the vision of Operational Excellence in addition develop initiative implementation plan with internal/external partners.
- Identify potential operational process risks, issues, and decisions to mitigate and communicate quickly to meet objectives or revised and approved objectives
- Responsible for the development of Business Readiness plan and collaborates to ensure successful initiative implementation for operational teams through to steady state
- Utilize end-to-end operations knowledge, SOP writing, and facilitation skills as required to support other Operational Excellence teams and partners on high impact cross-functional initiatives to ensure successful and timely implementation
What do you need to succeed?Must-have- Project related experience with a focus on business implementation process, design and delivery
- Demonstrated knowledge of the ability to learn and implement operational processes, with a focus on technology/systems.
- Demonstrated prioritization and organization skills with the ability to work towards multiple deadlines
- Analytical thinking and attention to detail
- Change Management and adaptability
Nice-to-have- Experience in Insurance operations with knowledge of Client Service processes
- Project Management and/or Business Analyst experience
- Knowledge of various Insurance business lines (Group Benefits, Wealth, Re-insurance, Group Annuity, Wealth Operations)
Job SkillsBusiness Appraisals, Business Process Design, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Organizational Change Management, Process Management, Time Management, Waterfall Model
Additional Job DetailsAddress:MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA
City:Mississauga
Country:Canada
Work hours/week:37.5
Employment Type:Full time
Platform:INSURANCE
Job Type:Regular
Pay Type:Salaried
Posted Date:2026-06-23
Application Deadline:2026-07-14
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.
Pay RangeThe expected pay range for this position is:
$67,000.00 - $110,000.00
The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.
You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
