General Motors

DRP Field Implementation Manager

General Motors • $105K — $140K *
US-AnywhereRemote in United States
Manufacturing & Automotive
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Background in dealership consulting or automotive retail operations.
  • Strong understanding of retail automotive industry and dealership workflows.
  • Experience with dealership software platforms (DMS, CRM, digital retailing).
  • Knowledge of dealership desking or F&I processes.
  • Exceptional verbal and written communication skills.
  • Proficient in Microsoft Office applications.

Responsibilities

  • Oversee dealership group implementations, providing high-touch support.
  • Manage implementation pipeline and track dealer progress.
  • Act as Subject Matter Expert (SME) on GM's Digital Retail Platform.
  • Maintain dealer engagement throughout the implementation process.
  • Act as a relationship manager for dealers, addressing concerns effectively.
  • Proactively identify and mitigate implementation risks.
  • Deliver presentations and product demonstrations to stakeholders.

Benefits

  • Variety of health and wellbeing benefit programs.
  • Medical, dental, and vision insurance options.
  • Retirement savings plans and life insurance.
  • Paid vacation and holidays.
  • Tuition assistance programs and employee discounts.
Full Job Description
Job Description

The Role:

The DRP Field Implementation Manager's primary responsibility is to oversee all dealer's DRP Implementations in each region, lead the Dealer Group DRP Implementations while serving as the Channel Field's SME for the Digital Retail Platform.

What You'll Do:
  • Serve as the regional lead for dealership group implementations, providing high-touch, white-glove support to ensure a smooth rollout experience.
    • White-glove support is defined as tailored, concierge-style support with direct involvement, faster response, and often end-to-end help with complex or high-priority digital retailing engagement
  • Manage the implementation pipeline and track dealer progress through pre-onboarding, onboarding, and go-live stages, removing barriers that could delay completion.
  • Subject Matter Expert (SME) on GM's DRP (Digital Retail Platform), dealership operations, and automotive digital retailing best practices to drive strong engagement and utilization.
  • Maintain dealer engagement throughout the implementation process to drive momentum and readiness ensuring key dealership personnel meet required turnaround times for critical implementation milestones.
  • Act as a relationship manager for dealers during implementation, addressing concerns, navigating conflict, and managing pushback effectively.
  • Proactively identify DRP implementation risks and work to mitigate effectively and efficiently.
  • Document, communicate and escalate issues/concerns, as necessary.
  • Partner with field resources (DRP Implementation Partners) by supporting the non-technical and relationship-driven aspects of implementation while they focus on technical execution.
  • Deliver clear, engaging presentations and product demonstrations using established presentation materials.
  • Help ensure each dealership group has a positive implementation experience and is successfully launched on schedule.
  • Prioritize time effectively, focusing on high-impact DRP activities and maintaining alignment with established DRP goals.
  • Manage travel and program related expenses in accordance with GM guidelines.


Your Skills & Abilities (Required Qualifications):
  • Background in dealership consulting or automotive retail operations.
  • Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes.
  • Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions.
  • Knowledge of dealership desking or F&I processes.
  • Quick learner with the ability to stay current on rapidly evolving digital solutions.
  • Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments.
  • Strong collaboration skills with the ability to work effectively within the General Motors team, as well as with clients and vendor partners.
  • Exceptional verbal and written communication abilities.
  • Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience.
  • Proficient in Microsoft Office applications.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Willingness to travel weekly (up to 60% overall depending on territory).


Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate.
• The salary range for this role is $105,600 and $140,700 from Pay Transparency Posting Salary Ranges). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits:
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as remote. This means the selected candidate may be based anywhere in the country of work and is not expected to report to a GM worksite unless directed by their manager.The selected candidate will be required to travel at least 50% or more on a frequent basis.This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

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At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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