Senior Operations Coordinator

Location: This position is based in our Walkersville, MD office. The typical work schedule is Monday through Friday, 8:00 AM–5:00 PM EST.

What you will get:

he full-time base annual salary for this position is expected to range between $62,000 to $100,000. In addition, below you will find a comprehensive summary of the benefits package we offer:

• Performance-related bonus.

• Medical, dental and vision insurance.

• 401(k) matching plan.

• Life insurance, as well as short-term and long-term disability insurance.

• Employee assistance programs.

• Paid time off (PTO).

Compensation for this role will be determined by the candidate’s qualifications, skills, experience, and relevant knowledge.

What you will do:

Executive Leadership Support

• Provide high-level operational and administrative support to senior leaders across Operations, Platform Sales, and PMO organizations

• Manage complex executive calendars, leadership meetings, and scheduling across multiple time zones

• Anticipate scheduling conflicts, shifting priorities, and business needs to optimize executive effectiveness

• Coordinate domestic and international travel arrangements, including itineraries, accommodations, transportation, and visa logistics

• Manage expense reporting and reconciliation through Concur or equivalent systems

• Prepare presentations, executive briefings, agendas, meeting materials, and leadership communications

• Capture meeting outcomes, action items, and follow-up activities to ensure accountability and execution

Operational Coordination & Governance

• Support governance routines, steering committees, operational reviews, and leadership forums

• Track deliverables, deadlines, and action items across cross-functional stakeholders

• Drive alignment and communication across Operations, PMO, Sales, Finance, HR, Legal, and external partners

• Maintain operational transparency by supporting reporting structures, documentation management, and status tracking

• Assist leadership teams in improving decision-making processes, information flow, and organizational effectiveness

Project & Event Management

• Coordinate leadership off-sites, workshops, internal events, and operational meetings

• Manage logistics including venue coordination, catering, travel, audiovisual requirements, and attendee communications

• Support execution of operational initiatives and cross-functional projects with multiple stakeholders and timelines

• Ensure seamless coordination and follow-through for high-visibility meetings and business activities

Continuous Improvement & Digital Enablement

• Identify opportunities to streamline workflows, simplify processes, and improve administrative efficiency

• Leverage AI-enabled tools, automation platforms, and digital collaboration technologies to reduce manual work and improve productivity

• Standardize templates, governance routines, communication processes, and reporting structures

• Drive improvements in meeting effectiveness, travel planning, action tracking, and document management

• Promote operational excellence through lean thinking, process optimization, and continuous improvement methodologies

What we are looking for:

Required Qualifications:

• Bachelor’s degree in business administration or related field preferred

• 3–7+ years of experience supporting senior leaders, business operations, project coordination, or executive operations functions

• Experience in a fast-paced corporate, operational, life sciences, manufacturing, or matrixed business environment preferred

• Advanced proficiency with Microsoft 365 applications including Outlook, Teams, PowerPoint, Word, and Excel

• Experience with Concur, SharePoint, project management platforms, and digital collaboration tools preferred

Preferred Skills & Capabilities:

• Exceptional organizational and prioritization skills with strong attention to detail

• Strong executive presence and professional communication skills

• Ability to manage confidential and sensitive information with discretion

• Proven ability to manage multiple priorities and shifting business demands

• Strong stakeholder management and cross-functional coordination capabilities

• Experience supporting governance routines, operational reviews, or leadership meetings

• Process improvement mindset with experience simplifying workflows and driving efficiency

• Comfort leveraging AI productivity tools and automation technologies

• Strong problem-solving, decision-making, and critical thinking abilities

• Ability to work independently while building strong collaborative partnerships across teams