RazerStore - Shift Supervisor

$69K — $115K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of retail supervisory or assistant manager experience in a KPI-driven sales environment.
  • Proven ability to drive sales and support store performance.
  • Strong leadership and team management skills to motivate and coach employees.
  • Excellent communication and interpersonal skills; bilingual abilities are a plus.
  • Experience with inventory management and retail operations.
  • Proficiency in POS systems and cash handling.
  • Working knowledge of Microsoft Word and Excel.

Responsibilities

  • Support the Store Manager in daily operations and overall store performance.
  • Lead and motivate team members to drive sales and maintain a high-performing environment.
  • Provide training on customer service and sales strategies.
  • Deliver exceptional customer service; handle inquiries and resolve issues.
  • Oversee inventory control and merchandising to ensure strong product availability.
  • Manage cash handling and ensure compliance with company policies.
  • Coordinate scheduling to support business needs and maintain operational efficiency.

Benefits

  • Opportunity for personal and professional growth within a global company.
  • Work in a dynamic team environment across multiple continents.
  • Be part of a gamer-centric culture with a unique employee experience.
  • Commitment to diversity and inclusive workplace practices.
Full Job Description
Job Responsibilities :

We are seeking an energetic and motivated Retail Store Supervisor to support the Store Manager and help drive team performance and sales. In this role, you’ll assist with daily operations, guide and motivate the team, and ensure exceptional customer experiences—especially when the manager is not on the floor.

You will act as a key support to store leadership, helping maintain operational standards and contributing to a positive, high-performing sales environment.

Pay Range: $23–$25 per hour

Essential Duties and Responsibilities

  • Support the Store Manager in daily operations, including opening/closing procedures and overall store performance.

  • Lead, motivate, and coach team members to drive sales, meet KPIs, and maintain a high-performing environment.

  • Provide training on customer service, product knowledge, and sales strategies.

  • Deliver and uphold exceptional customer service standards; handle inquiries and resolve issues promptly and professionally.

  • Oversee inventory control, stock levels, and merchandising to ensure strong product availability and appealing displays.

  • Manage cash handling, POS operations, and ensure accuracy and compliance with company policies.

  • Coordinate scheduling and staffing to support business needs and maintain operational efficiency.

  • Review sales performance and support the implementation of strategies to improve results.

  • Maintain a clean, organized, and safe store environment.

  • Other duties as assigned.   ​

Pre-Requisites :

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

  • 2+ years of retail supervisory or assistant manager experience, with at least 3 years in a KPI-driven sales environment.

  • Proven ability to drive sales, meet targets, and support overall store performance.

  • Strong leadership and team management skills, with the ability to coach, train, and motivate employees.

  • Excellent communication and interpersonal skills; bilingual abilities are a plus.

  • Experience with inventory management, merchandising, and retail operations.

  • Proficiency in POS systems, cash handling, and basic retail math.

  • Working knowledge of Microsoft Word and Excel.

  • Strong organizational, time management, and problem-solving skills.

  • Understanding of sales techniques, pricing, promotions, and customer service best practices.

  • Experience supporting hiring, onboarding, and training is a plus.

  • Flexible availability, including evenings, weekends, and holidays.

Reference checks will be required upon offer.


Salary Ranges (per annum):

$69,064.00 - $115,107.00

Disclaimer: Exact compensation may vary based on skills, experience, and location.

Are you game?

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