Overview LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage, credit or financial services industry, to join our team as a Senior Operational Risk Analyst within our Operational Risk team. The ideal candidate will enjoy working with internal partners to understand their operational activities, be passionate about identifying existing operational process risks, understand process flows and be able to identify and propose key risk indicators and controls.
Responsibilities
- Assist VP of Operational Risk with setting short, medium and long-term vision and goals for the Operational Risk Management area.
- Work with Compliance Integration team and the Operations area on control management, implementation and monitoring.
- Work closely with all operational areas to evaluate and propose process improvements, highlight and mitigate key risks.
- Support the completion of business unit-specific risk/control self-assessments, annual assessment reviews, and scenario analysis exercises.
- Perform control assurance to ensure LoanCare’s critical controls are designed and operating effectively.
- Incident management including investigation of root cause, recording of operational risk incidents and ensuring appropriate follow-up actions are implemented.
- Gather operational risk-related data from internal or external resources and conduct statistical analyses to quantify risk.
- Review and assess new processes or significant modifications to existing processes and ensure the appropriate risk management oversight and infrastructure exists to measure, monitor and control such risks.
- Collect and report on Key Risk Indicators (KRI’s) and Key Performance Indicators (KPIs); assist with development and analysis of each as needed.
- Assist risk staff and management as requested
- Work with and support the business units in the institutionalization of the KRI and KPI framework
- Assisting with the design and development of the Operational Risk program components
- Complete the daily activities associated with the Completion of the Business Unit Risk Assessments
- Development of the Risk Mitigation Action Plans
- Performing detailed walkthroughs and process mapping identifying significant risks and controls
- Maintenance of Enterprise Risk Management Risk Register
- Reporting of the business unit’s key risk and control indicators
- Support of the Business Unit Risk Control Self-Assessment
- Supporting the implementation of the program’s eGRC technology solution
- Establish on-going, productive relationships with the assigned business unit management
- All other duties assigned by management
Qualifications
- High School Diploma or equivalent required.
- Bachelor’s degree in Business, Economics, Finance, or Accounting, or an equivalent combination of education and work experience.
- Minimum 5-10 years of proven experience in operational risk management, enterprise risk management and process reengineering
- Possess 4+ years’ experience in mortgage servicing operations in both Default and Core Servicing
- Knowledge of managing data/technology processes, or experience in risk mitigation within a bank or other financial services environment.
- Working knowledge of ad hoc reporting and research analysis experience
- Knowledge of federal, state, agency, and insurer guidelines regulating to mortgage servicing
- Working knowledge of the Microsoft Office Suite, including Word, Excel, Visio as well as experience with mortgage systems, such as LoanSphere and MSP system as well as a loan document imaging system
- Effective verbal and written communication skills
- Excellent problem resolution skills
- Professional and positive attitude
- Ability to multi-task, organize, prioritize, research and resolve issues in a timely and effective manner.
- Leadership skills and ability to organize and motivate others.
Total Rewards
LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:
- Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
- Time Off: Paid holidays, vacation, and sick leave
- Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
- Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
- Employee Recognition: Programs that celebrate achievements and milestones
- Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.
Compensation Range: $64,800.00-$121,500.00 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.
About Remote Employment
We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS
WORK CONDITIONSWorking conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
